Special Unit Surgery Coordinator

About the role

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments are based on diagnosis, patient preferences and physician specialty.
• Cook up services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by the provider and schedule according to protocol.
• Maximize a department's allocated spaces by scheduling all procedures/surgeries.
• Enter appointments into respective programs, both routine and emergency add-on.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated unit.
• Coordinate multiple physician schedules.
• Maintain familiarity with all appropriate scheduling functions.
• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
• Notify patients of their arrival times per area protocols.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with all departments to maximize efficiency and expedite the admission process.
• Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Requirements

• A caregiver in this position works Monday – Friday from 8:00AM – 5:00PM.

Qualifications

• High School Diploma or GED
• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling
• OR three years of customer service concierge experience
• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software
• Knowledge of Microsoft Word and Excel applications
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Preferred qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding
• Customer service experience in a medical setting
• Medical office system experience

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.
• Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Pay

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.