Surgery Scheduling Supervisor SNGH

Norfolk, VA – First shift (Days)

About the role

The Supervisor, Surgery Scheduling provides clinical and administrative support for surgical scheduling, billing, and the operating-room computer system. You will coordinate daily billing processes, lead daily operations, ensure work quality and service, and supervise team members in the assigned area. The role includes advanced computer-systems support, security management, staff training, and troubleshooting. This position currently has at least one direct report, with potential for more as the service line grows.

Responsibilities

• Oversee and coordinate daily billing processes for assigned surgical areas.
• Provide leadership, accountability, and supervision for team members.
• Deliver advanced support for operating-room computer systems, including security management, staff training, and troubleshooting.
• Build and maintain professional relationships with staff, leaders, and other personnel.

Requirements

• High school diploma or equivalent (required).
• Proficiency in EPIC, Excel, and data handling (preferred).
• Strong knowledge of medical terminology (preferred).
• Surgery scheduling experience (strongly preferred).
• Leadership skills, including educating and mentorship (preferred).
• OR utilization experience (preferred).
• Experience building professional relationships (preferred).

Benefits

• Medical, dental, and vision plans.
• Adoption, fertility, and surrogacy reimbursement up to $10,000.
• Paid time off and sick leave.
• Paid parental and family caregiver leave.
• Emergency backup care.
• Long-term, short-term disability, and critical illness plans.
• Life insurance.
• 401k/403B with employer match.
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student debt pay down – $10,000 reimbursement for certifications and free access to CEUs and professional development.
• Pet insurance.
• Legal resources plan.
• Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.

About the workplace

Sentara Norfolk General Hospital is a 525-bed tertiary care facility and the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads. It serves as the primary teaching hospital for Eastern Virginia Medical School and is home to Sentara Heart Hospital, Nightingale Regional Air Ambulance, and specialized services in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, women’s health, and a state-of-the-art neonatal intensive care unit. The hospital is a recognized accredited Comprehensive Stroke Center and a Magnet hospital for nursing excellence.