Surgery Scheduling Associate

General Summary

The Surgical Scheduler is responsible for scheduling surgeries, creating follow-up appointments, interacting with patients, physicians, and staff, and ensuring efficient paperwork.

Responsibilities

• Coordinates, schedules surgeries, and creates follow-up appointments as designated by physicians.
• Schedules recommendations according to consultations.
• Sends outgoing referrals to appropriate facilities.
• Interacts with patients, physicians, and other staff, providing accurate, timely, and responsive information.
• Coordinates, processes, and routes all paperwork as required to meet physician and facility requirements.
• Completes pre-certification forms including ICD-10 codes, CPT codes, and demographics.
• Ensures efficient telephone communication.
• Documents work processes as required, including electronic and paper records.
• Follows all written protocols and procedures of the clinic.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Establishes and maintains effective working relationships with physicians, staff, and management.
• Books surgeries based on physician volume, maintaining appropriate standard turn-around times.
• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
• Follows established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment.
• Adheres to policies regarding safety, confidentiality, and HIPPA guidelines.

Qualifications

• A High School diploma or GED is required.
• 1+ years of Surgery Scheduling or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Strong knowledge of ICD-10 and CPT coding.
• Strong knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures.
• Must be flexible and can multi-task.
• Proficient in computers and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem-solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit a high level of quality through attention to detail and monitoring of work.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
• Ability to work independently on assignee tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.
• Prior Surgery Scheduling experience in a hospital setting.

Work Environment & Physical Demands

Work is performed in a clinic and office setting. Must be able to sit, stand, and walk for long periods. The ability to accurately type, write, and use general office equipment is necessary. Extensive telephone communication is required. A fast-paced clinic must be able to multitask and keep a high level of organization.

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

Insight Hospital and Medical Center

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!