Surgery Scheduling Associate

Responsibilities

• Coordinates, schedules surgeries, and creates follow-up appointments as designated by physicians.
• Schedules recommendations according to consultations.
• Sends outgoing referrals to appropriate facilities.
• Interacts with patients, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely, and responsive information.
• Captures and routes all paperwork as required to meet physician and facility requirements.
• Completes pre-certification forms including ICD-10 codes, CPT codes, and demographics.
• Ensures efficient telephone communication.
• Documents work processes as required, including electronic and paper records.
• Fulfills all written protocols and procedures of the clinic.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Negotiates scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
• Follows established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment.
• Adheres to policies regarding safety, confidentiality, and HIPPA guidelines.

Qualifications

• A High School diploma or GED is required.
• 1+ years of Surgery Scheduling or related experience.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Strong knowledge of ICD-10 and CPT coding.
• Strong knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures.
• Must be flexible and can multi-task.
• Proficient in computers and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem-solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit a high level of quality through attention to detail and monitoring of work.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
• Ability to work independently on assignee tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.
• Prior Surgery Scheduling experience in a hospital setting.

Work Environment & Physical Demands

• Work is performed in a clinic and office setting.
• Must be able to sit, stand, and walk for long periods.
• The ability to accurately type, write, and use general office equipment is necessary.
• Extensive telephone communication is required.
• A fast-paced clinic must be able to multitask and keep a high level of organization.

Benefits

• Paid Sick Time - effective 90 days after employment.
• Paid Vacation Time - effective 90 days after employment.
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month.
• Short and long-term disability and basic life insurance - after 30 days of employment.