Surgery Patient Care Coordinator
About the role
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. The Surgery Department's Patient Care Coordinator sets the tone for the service and is the pivot around which the department operates.
Responsibilities
- Work closely with our Office Manager to meet scheduling needs and goals.
- Perform customer service functions such as greeting visitors, answering telephones, and assisting with surgery drop-offs.
- Manage Surgery Schedule: appointments, consults, rechecks, and surgeries.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Create and present estimates for diagnostics and surgeries, and field financial concerns.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on emergency and specialty pet care.
- Manage medical records and internal/external department correspondence.
- Manage and monitor the surgery service email and facilitate responses.
- Help with daily updates for inpatients, including financial updates and revising estimates to reflect treatment plans.
Benefits
- Competitive compensation
- Comprehensive benefits package, including medical, dental, and vision
- Paid vacation and sick days
- 401(k) retirement plan
- Generous employee pet discounts
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.