Surgical Care Coordinator

Core Job Summary

Serves as liaison between surgical scheduling team, hospital, and nursing care teams.
Provides non-medical administrative support to patients and families.
Oversees daily clerical and surgical functions and manages all programs and events planned by the division.
Supports Chief, executive, surgical and administrative leadership.
Participates in problem solving/providing feedback, utilizing established communication channels/chain of command in collaboration with Managers and supervisors.
Manages the flow of surgical cases for their assigned service line and clinical programs.
Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.

Core Responsibilities

• Serves as liaison between surgical scheduling team, hospital, and nursing care teams.
• Provides non-medical administrative support to patients and families.
• Oversees daily clerical and surgical functions and manages all programs and events planned by the division.
• Supports Chief, executive, surgical and administrative leadership.
• Participates in problem solving/providing feedback, utilizing established communication channels/chain of command in collaboration with Managers and supervisors.
• Manages the flow of surgical cases for their assigned service line and clinical programs.
• Liaises between patients, department leadership and hospital staff for process improvement and operational continuity.
• Works closely with department leadership to ensure team is following optimal practices and policies during the scheduling process.
• Affords assistance in talent recruitment process and training.
• Serves as reference and support to surgical scheduling staff for their direct line of service and clinical programs.
• Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.

Department Specific Functions

• Responsible for coordinating the flow of surgical cases of service line and clinical program.
• Responsible for 4 clinical sites providing Pediatric Surgery care and access.
• Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
• Ensures surgery packets are completed correctly and delivered in a timely manner to JMH, NCH and Baptist, Pre-Anesthesia teams for surgical clearance.
• Assists in talent recruitment process and extensive training (Epic, Availity, Center, iQueue, Qventus).
• Serves as reference and support to surgical scheduling staff for her direct line of service and clinical programs.
• Works closely with multiple hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
• Other functions as required of departmental/operational needs.

Core Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Commitment to the University’s core values.

Department Information

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time, Surgical Care Coordinator to work in Miami.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About the Role

The University of Miami/UHealth Department of Surgery has an exciting opportunity for a Full Time, Surgical Care Coordinator to work in Miami.