Surgical Care Coordinator

At Eye Center of Northern Colorado, a Panorama Eyecare company, we are a community of dedicated professionals united in our quest to provide the best eyecare. Our commitment to excellence and core values make us an Employer of Choice. Join us in shaping the future of eyecare as we work together to deliver exceptional patient care.

About the role

As a Surgical Care Coordinator, you will guide patients through their surgical journey from the initial surgical decision through scheduling, pre-operative preparation, surgery, and post-operative care. This cross-trained role combines senior pre-surgical clinical responsibilities with surgical counseling, patient education, scheduling, and surgical coordination. You will serve as a key liaison between the patient, physician, clinic, Pre-Surgical Department, and Surgery Center to ensure patients are clinically and operationally prepared for a successful surgical experience.

The ideal candidate enjoys both patient interaction and clinical work, is highly organized, and can manage multiple priorities while maintaining accuracy and a high level of patient service.

Responsibilities

Surgical Coordination & Patient Experience

• Serve as the primary point of contact for patients throughout the surgical scheduling and preparation process.
• Coordinate surgical procedures between patients, physicians, clinic teams, surgery centers, hospitals, and co-management locations.
• Schedule pre-operative appointments, surgical procedures, and post-operative visits.
• Follow up on cancellations, reschedules, second-eye procedures, medical clearances, and other outstanding surgical requirements.
• Communicate changes, special instructions, and surgical preferences to all members of the care team.
• Maintain knowledge of physician-specific surgical preferences, procedures, scheduling requirements, and protocols.
• Ensure surgical charts, documentation, testing, and required information are complete and ready for surgery.

Patient Counseling & Education

• Provide patients and families with clear education regarding surgical procedures, surgical technology, lens options, costs, pre-operative preparation, and post-operative expectations.
• Reinforce physician recommendations and surgical plans.
• Answer patient questions and help patients understand their surgical options.
• Utilize diagnostic testing results to support patient-centered and realistic discussions regarding IOL options and refractive outcomes.
• Help patients navigate the financial, clinical, and scheduling components of their surgical journey.
• Maintain a friendly, positive, and caring attitude with patients, physicians, and staff.

Clinical / Pre-Surgical Responsibilities

• Perform required ophthalmic testing, including but not limited to:
  • Biometry
  • Keratometry
  • Topography
  • Other testing required for cataract and refractive surgery
• Accurately interpret and apply diagnostic data within established clinical workflows.
• Complete necessary calculations and prepare surgical charts for final lens selection by the provider.
• Demonstrate competency in basic clinical math and cataract lens calculations.
• Maintain proficiency in ophthalmic testing and successfully complete required competency assessments.
• Answer patient questions regarding intraocular lenses, surgical procedures, and post-operative medications within established guidelines.

Insurance & Authorization

• Coordinate and track surgical pre-authorizations with insurance companies.
• Partner with the billing/revenue cycle team to ensure authorizations and required documentation are completed accurately and timely.
• Identify missing information or potential barriers to surgery and communicate them to the appropriate team members.

Team Development & Process Improvement

• Follow all surgical scheduling protocols, checklists, and established workflows.
• Support training and onboarding of new team members in surgical coordination, scheduling, and pre-surgical workflows.
• Partner with leadership and peers to identify opportunities to improve the patient surgical experience, workflow efficiency, and accuracy.
• Maintain high productivity while balancing clinical accuracy, scheduling requirements, and patient service.

Requirements

• High school diploma or equivalent required.
• Prior experience in a fast-paced medical or ophthalmology setting preferred.
• Experience with electronic health records preferred.
• Demonstrated proficiency in ophthalmic testing required, including biometry, keratometry, and topography.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Comfortable educating patients and discussing surgical options and expectations.
• Ability to perform basic clinical math and accurately apply numerical data to clinical workflows.
• CNA, MA, COA, or similar clinical experience preferred but not required.
• COA certification preferred.
• BLS certification required within three months of employment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
• Ability to use phones, computer terminals, diagnostic equipment, and other clinical technology for extended periods.

Pay

$26.25–$33.00 per hour, based on experience, clinical competency, and certification.

Benefits

• PTO accruals starting at 3 weeks
• Comprehensive medical and dental insurance
• Company-paid optical allowance
• Company-paid routine eye care
• Short- and long-term disability insurance
• Educational allowance
• Generous paid holiday program
• 401(k) with company match

Schedule

Full-Time

Location: Eye Center of Northern Colorado – Precision, 3151 Precision Dr., Fort Collins, CO