Surgical Coordinator

About the role

Under supervision, is responsible for the coordination and scheduling of surgeries and post-operative appointments. The Surgical Coordinator also assists in the efficient and effective utilization of the daily surgery schedule and facilitates the flow of surgical patients.

Responsibilities

• Monitor surgical schedules and physician availability to manage release time accordingly and in advance.
• Provide front desk and check-out coverage as needed.
• Act as liaison between surgeon, operating room (OR) scheduling team, and surgical patients.
• Conduct all surgical pre-determination, authorization, pre-certification and related appeals.
• Transmit all correspondence to insurance companies for medical necessity inquiries.
• Manage processes and documentation to ensure no surgical scheduling delays.
• Communicate detailed information and answer patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to procedure.
• Prepare the patient's medical chart with all necessary surgical paperwork.
• Scan patient documents in the practice management system.
• Coordinate and schedule surgeries, post-operative appointments and other related tests as ordered by the provider.
• Coordinate arrangements for surgical assistants, special equipment and surgical materials and establish the order of surgical patients.
• Ensure surgeons are well informed on the status of their cases.
• Provide feedback to management on process improvements or opportunities for utilization enhancement and patient flow efficiency.
• Train support staff for back-up responsibilities.
• Assist physicians with administrative tasks related to patient communication and care, including phone calls, messaging, mailing, faxing and scanning documents.
• Verify patient insurance eligibility and obtain necessary pre-authorization numbers, if required, prior to appointment date.
• Facilitate the communication and collection of any fees due from patient.

Education

• High School Diploma

Experience

• Approximately 2 or more years of experience in a patient-facing clinical setting

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement – Medicare, Medicaid, Managed Care and commercial insurance.
• Knowledge of medical terminology.

Licenses and Certifications

Not specified.

Work Days and Hours

• Monday–Friday
• 35.00 hours per week

Salary

• $30.99 – $33.85 per hour