Surgical Coordinator

Primary Duties And Responsibilities

• Maintains a professional relationship with all physicians, hospital staff, physicians’ office staff and the technicians in their team.
• Manages the equipment inventory, supplies and fleet vehicles.
• Works closely with district management to ensure customer retention.
• Serves as the subject matter expert.
• Provides training and supports key daily office functions, including some billing.

Required Experience

• Certified Laser Technician 2 and above (ref “Laser Technician” job description).
• 1-2 years of supervision/management or customer excellence experience preferred.
• Knowledge of the healthcare industry, including an understanding of, or experience with, laser technician experience preferred.
• Business management understanding preferred.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including on call, evenings, weekends and holidays, as well as emergency off-hours as required.
• Valid driver’s license.
• Able to stand for long periods and walk great distances.
• Able to lift and/or push 80 pounds.
• Able to perform all duties of the Laser Technician role.

Required Skills & Abilities

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Complies with patient privacy laws in all matters.
• Maintains and projects confidence, enthusiasm and a professional image.
• Flexible, coachable.
• Demonstrates strong communication skills (listening, writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Organized; prioritizes to meet deadlines.
• Customer-focused; willing to go above and beyond.
• Ensures prompt and courteous service is delivered to all customers in person, by phone and communications.
• Understands and uses effective conflict resolutions skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Participates and partners with Technical Services, Laser Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of Agiliti services with existing customers.
• Assists with management of the district and customers in Operation Manager’s absence.
• Manages missing and lost equipment, software upgrades and accessories.
• Ensures preventative maintenance is scheduled, and coordinated with Technical Services.
• Performs periodic reviews and ready line audits to ensure proper practices are being executed.
• Assists in the development of staffing and on-call schedules based on demand.
• May complete and maintain DOT certification, according to location-specific business needs.
• Manages shipping/receiving, requisitions and purchase orders.
• Manages equipment inventory, par levels and supplies.
• Exercises sound time management and handles geographic routing and prioritization to service customers.
• Holds self accountable for completion of assignments, and credentialing.
• Ensures accurate and timely documentation for billing and regulatory compliance, ie laser logs, work orders, etc.
• Demonstrates sound and timely decision-making skills in front of team and customers.
• Performs other assigned duties.

Benefits

• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Saving Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• wellness programs.