Surgery Patient Coordinator

About the Role

Serves as a liaison between the physician’s practice and future, current, and former patients. Provides accurate information about the surgeon, the practice, and the anticipated procedures.

Requirements

Minimum Requirements

• High School Diploma
• Three to five years with increased responsibility in a surgical practice or customer service-oriented position
• MA/LPN/RTR certification
• CPR Certification

Preferred Requirements

• Associate degree
• Surgery office experience
• Experience creating or developing marketing or sales programs

Responsibilities

• Facilitates the surgeon’s consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization
• Briefs patients with procedures of interest
• Consults surgical quotes
• Books surgery dates
• Collects payments
• Establishes rapport with patients
• Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling
• Assists doctor during consultation and evaluation
• Performs other office administrative duties
• Crossover into nursing duties as needed
• Perform other duties as assigned

Skills

• Strong knowledge of organizational dynamics
• Excellent communication and coaching skills
• Ability to establish and maintain effective working relationships with patients, employees, the public, and other agencies
• Ability to respond calmly and efficiently in crisis situations
• Effective verbal and written communication skills in English

Physical Requirements

• Must be in good physical condition and able to withstand the stress and demands of an active position
• Manual dexterity, good eye/hand coordination, and acceptable vision
• Able to perform the following functions: standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting
• Must be able to lift 30+ lbs. to lift/move patients, equipment, and/or supplies