Patient Care Coordinator (Surgery)

About the role

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Requirements

• Unrestricted, current authorization to work in the U.S. without requiring future sponsorship for an employment-based green card
• This position is not eligible for visa sponsorship or sponsorship transfer

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food
• Career growth opportunities with skill-based leveling and leadership development programs
• Annual continuing education allowance, free continuing education sessions, and access to BluePearl University and over 2,000 medical journals
• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Paid time off and floating holiday plans
• Access to a regional licensed social worker for guidance on maintaining a healthy lifestyle

BluePearl promotes a family-like culture and values a diverse, respectful work environment. We are an Equal Opportunity Employer and a Drug-Free Workplace.