Surety Department Assistant

About the role

Avalon Risk Management is seeking a Program Assistant to join our Bond Claims department. This full-time position will work from our headquarters in Schaumburg, IL. After an introductory training period, new hires are eligible for a hybrid in-office and remote work environment.

Responsibilities

• Intake coordination and inbox management
• Read and sort emails based on the claim type and assign an adjuster
• Create claims and subrogation files in the system of record
• Absorb and distribute subrogation files to collection agencies
• Review 1600s, petition responses, and distribute as needed
• Send out late file 1600s to brokers as needed
• Mail monthly ID bill letters and fax/scan them as needed
• Internet searches for current addresses for importers with returned mail
• Fax/email/call Customs for status updates and to request case copies
• Create and maintain various spreadsheets
• Review monthly 612 reports
• Enter check information into claims database upon receipt of checks
• Help with bond renewal notices and research for collateral and claims for each insured
• Provide overall office support to the department

Requirements

• A minimum of 3 years of relevant experience in a professional customer service role within the importation industry or related fields such as contracts, finance, or billing support
• Prior experience in direct insurance support, particularly with a focus on logistics, is a plus
• Organizational skills from such experiences as legal team mailroom, mortgage documentation support, etc. would also be useful
• Strong follow-up skills are essential, along with the ability to consistently meet deadlines
• Strong computer skills are required, especially with MS Word and Excel

Qualifications

• Excellent written and verbal communication skills

Skills

• Proficiency in MS Word and Excel

Benefits

• Health, dental, and vision insurance
• 401(k)
• Tuition reimbursement
• Student debt assistance

Pay

The starting base compensation range is $21.00 to $24.00 per hour (approx. equivalent $43,680 to $49,920 per year).

Schedule

This is a full-time, non-exempt (hourly) position.