Department Assistant

About the Role

Performs a wide range of secretarial and clerical support to ensure efficient operation of the department.

The Medical Surgical unit specializes in the care of acutely ill adults and those who require surgery, both emergent and elective. Medical Surgical patients receive the highest standards of professional care from registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported.

Requirements

• High school diploma or equivalent required.
• Two (2) years of experience in a position of similar complexity and responsibility required, or equivalent college-level coursework.
• Experience and/or training with computer applications required.
• Experience and/or training with medical terminology preferred.

Skills

• Clerical: Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and other office procedures and terminology.
• Communication: Proficient communication skills in dealing with hospital employees, customers, and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner.
• Customer Service: Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computer Literacy: Proficient computer skills in department applications.
• Time Management: Ability to organize, plan, and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic, fast-paced environments under pressure.
• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

Physical Demands

• Lifting:
  • Floor to Waist (0"–36"): 0–20 lbs (Frequently)
  • Knee to Chest (24"–54"): 0–20 lbs (Rarely)
  • Waist to Eye (up to 54"): 0–20 lbs (Rarely)
• Carrying:
  • 1-handed: 0–20 lbs (Rarely)
  • 2-handed: 0–20 lbs (Rarely)
• Movement:
  • Climb stairs (Rarely)
  • Bend forward at waist (Occasionally)
  • Kneel (Rarely)
  • Stand (Frequently)
  • Walk on level surface (Frequently)
  • Rotate trunk while standing (Frequently)
  • Sit (Continually)
  • Rotate trunk while sitting (Occasionally)
• Reaching:
  • Upward (Occasionally)
  • Forward (Frequently)
• Pushing/Pulling:
  • Push (0–20 pounds force) (Occasionally)
  • Pull (0–20 pounds force) (Occasionally)
• Manual Dexterity:
  • Hands/wrists (Frequently)
  • Finger dexterity (Frequently)
  • Pinch (Fingers) (Frequently)
  • Grasp (Hand/Fist) (Frequently)