Department Assistant

Job Description

Lake Forest College, one of the top liberal arts schools in the Midwest, invites applications for the Department Assistant for the Health and Wellness Center (Non-Exempt). This position reports to the Assistant Dean of Students, Director of Health & Wellness. The Department Assistant serves as an office manager and provides high-level administrative and clerical support for the department.

Front Desk Responsibilities

• Greet students and visitors to the Health and Wellness Center
• Schedule appointments
• Answer phones and monitor Health and Wellness email
• Inform students of departmental policies and procedures
• Provide basic clinical triage of paperwork for medical appointments and psychological crises
• Aid students with insurance questions

Administrative Support

• Provide budgetary support (processing, billing, budget reconciliation)
• Aid Training Coordinator in administrative duties related to training program (e.g., search process, and assisting with onboarding new staff, etc.)
• Aid Outreach Coordinator with programmatic details (e.g., room scheduling, advertisements, supply procurement, etc.)
• Maintain the Health & Wellness Center’s website
• Avoid maintenance of the Health & Wellness Center electronic health record database (PyraMED)
• Oversee office and medical supply inventory

Compliance Support

• Collaborate with medical staff to determine student compliance with health forms and mandatory immunizations, and follow up with students who are non-compliant
• Collaborate with medical staff to assist students who may need documentation of health records for other reasons (e.g., study abroad, internships, athletics)

Outreach Duties

• Schedule/facilitate flu clinics for campus community
• Collaborate with other College departments to support the College mission
• Aid with Vector Solutions educational course platform management

Education Requirements

• Associates degree required; Bachelor’s degree preferred
• Previous administrative support experience
• Demonstrate computer literacy including e-mail, Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint, and mail merges)

DEMONSTRATED KNOWLEDGE, SKILLS, AND ABILITIES

• The candidates needs to have the ability to communicate effectively with different College constituents including students, parents, faculty, staff, and outside treating professionals
• The ability to work in an environment handling confidential medical records and information
• A demonstrated ability to maintain the highest standards informational privacy and confidentiality
• The ability to respond to students and other constituents who are experiencing emotional distress
• A demonstrated sensitivity to issues related to mental health and ability to interact with individuals experiencing psychological difficulties
• Be able to type and demonstrate computer literacy including e-mail, Microsoft Office (e.g. Word; Outlook, Excel, Powerpoint, and mail merges)

Medical Office Experience

• An ideal candidate will have medical office experience

Basic Accounting and Budget Reconciliation

• An ideal candidate will have an understanding of, and experience with, basic accounting and budget reconciliation

Excellent Organization Skills

• An ideal candidate will have excellent organization skills

Ability to Take Initiative

• An ideal candidate will have the ability to take initiative

Excellent Problem-Solving Skills

• An ideal candidate will have excellent problem-solving skills

Ability to Work on Multiple Tasks and Projects Concurrently

• An ideal candidate will have the ability to work on multiple tasks and projects concurrently

Ability to Meet Deadlines

• An ideal candidate will have the ability to meet deadlines

Knowledge of Computer Scheduling and Database Management

• An ideal candidate will have knowledge of, and experience with, computer scheduling and database management

Compensation and Benefits

Starting range is dependent upon individual qualifications and experience but expected to be in the range of $21.50 per hour to $25.00 per hour. Benefits information is located at: www.lakeforest.edu/offices-and-departments/human-resources/employee-benefits