Supv-Patient Access - LG Ortho ED/Outpatient - Full Time

About the role

This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. This job performs duties to support and supervise the Patient Access functions while monitoring productivity and reporting statistics to leadership.

Responsibilities

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

• Education Required - High school diploma or equivalent.
• Preferred - Bachelor's Degree.
• Work Experience Required - Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction; OR 2 years of customer service experience with a bachelor’s degree.

Qualifications

• Computer skills and dexterity for data entry and retrieval of information.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Excellent leadership skills and self-direction.
• Good judgment skills in handling difficult situations.
• Good organizational, time management, and conflict resolution skills.
• Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Skills

• Knowledge of healthcare systems and processes.
• Ability to manage and motivate a team.
• Experience with healthcare billing and coding.
• Understanding of healthcare regulations and compliance.

Benefits

At Ochsner, we offer competitive benefits including health insurance, retirement plans, paid time off, and more. Our goal is to provide a supportive and inclusive workplace where our employees can thrive and achieve their full potential.

Pay

The salary range for this position is $60,000 - $80,000 annually, commensurate with experience.

Schedule

The schedule for this position is typically Monday through Friday, with some flexibility for on-call availability.