Supv Patient Access / PAS Midstate

Position Summary

The Patient Access Supervisor, under the direction of the Patient Access Manager, oversees the daily operations of the department to ensure prompt, accurate patient registration. This includes direct oversight of all front-end processes, and Essential Data Capture collection responsibilities including proper patient identification, insurance verification, meaningful use data, and patient liability.

Facilitates the daily operations of the department by scheduling and assigning work, identify and offer solutions for process improvement. Collects and trends data for training and development opportunities recommending and implementing changes as required. Responsible for staff regulatory, compliance education, enforcement of hospital and federal related policies. Serves as a role model by displaying the HHC H3W leadership behaviors. Provides departmental coverage as necessary.

Position Responsibilities

• Ensures adequate staffing is maintained
• Processes all time off requests within departmental guidelines. Communicates with staff on constant and timely basis regarding the status of time off requests.
• Prepares work schedule to provide continuous and adequate coverage.
• Responsible for Kronos/timekeeping
• Consistently and fairly implements Human Resource policies.
• Conducts and completes six month and yearly employee performance appraisals.
• Follows Human Resource policies to implement positive disciplinary procedures when necessary.
• Manages human resources to ensure quality services and promote positive employee relations.
• Collaborates with Patient Access Management on the recruitment and selection of qualified employment candidates, following all policies, guidelines and applicable laws.
• Timely termination of employees through HR Express and to set up exit interview with employee and HR partner
• Responsible for shift to shift operations in all Patient Access areas
• Maintains workflow, sets priorities and provides direction to Patient Access staff. Reassigns staff as needed to respond to registration volume demands and minimize patient delays. Manages call outs and finds adequate coverage for shift.
• Monitors the effectiveness of Patient Access registration policy and procedures. Holds staff accountable for adhering to standard registration work processes
• Required to participate in on-call coverage. Follows cash reconciliation processes for all patient payments
• Maintains workflow, sets priorities and provides direction to Patient Access staff. Reassigns staff as needed to respond to registration volume demands and minimize patient delays. Manages call outs and finds adequate coverage for shift.
• Makes sure the department's workflow is smooth and efficient. Ensures that patients are registered quickly and accurately.
• Monitors Registration Quality and Compliance
• Conducts weekly/monthly quality audit for registration accuracy for staff
• Daily/weekly monitoring and reporting of department specific metric and organizational key performance indicators.
• Provides coaching and mentoring as needed to improve staff performance.
• Makes sure that the Patient Access Supervisor is always up-to-date with LEAN certification training and development.
• Ensures regulatory compliance and assists with incident resolution, policies/procedures, emergency preparedness and regulatory compliance.
• Performs other duties as directed/required within the department and at an organizational level.
• Regularly assists/supports coworkers in every aspect of their duties.

Qualifications

• Education: High school diploma/GED equivalent
• Experience: Minimum: Four years of registration experience in a health care setting. 1 year experience as a department team lead or coordinator
• Preferred: 1-2 years of management/supervisory experience. Four years of registration experience in a health care setting.
• Language Skills: Excellent verbal and written communication skills
• Knowledge, Skills And Ability Requirements: Supervisory experience with ability to lead, supervise, coordinate and hold multiple staff accountable Ability to adapt and work in a high pressure environment and exercise critical thinking skills. Ability to adapt and respond to constant changing work environment. Strong communication skills required, both written and verbal Excellent customer service skills Strong problem solving skills and the ability to make decisions independently Requires organizational skills and the ability to prioritize, multitask and delegate. Requires experience in self-directed activities and work teams