Access Services Supv

About the role

The Emergency Department Access Service Supervisor oversees daily operations of the respective unit, including scheduling for appropriate coverage, break and meal breaks. They also on-board and orient new staff, approve personal leave or combined leave time, track FMLA, sign-off on Kronos weekly, monitor lateness and unscheduled absences, and escalate performance issues to managers.

Responsibilities

• Oversight of daily operations in the Emergency Department to ensure efficient patient throughput and key performance indicators as indicated by Emergency Department and Access Leadership.
• Ensure 90% or higher of bedside full registration is completed within 45 minutes of arrival.
• Support manager in all human resource management including interviews, hiring, counseling, coaching for improvement, and termination, as expected and warranted.
• Aids in yearly or as-needed performance reviews with a focus on development and succession planning.
• Ensure appropriate coverage of patient-facing areas including scheduling and assigning self if necessary.
• Support a positive environment, free of intolerance, harassment, and behaviors not supporting an inclusive environment.
• Ensure audit of workflows in real-time, ensuring standardization and accuracy of registration, and updating the Training Manual as needed.
• Ensure patients requiring inpatient or observation stays have regulatory forms completed before transfer to inpatient or observation units.
• Timely completion of annual evaluations.
• Maintain a safe environment for staff and patients; escalate issues to Security as warranted.

Requirements

• Associate's Degree - required
• Bachelor's Degree - preferred
• 3 – 5 years Hospital Billing and/or Registration experience or 5 -7 years’ experience absent an associate degree - required
• Emergency Department experience - preferred
• Strong knowledge of Billing and Registration regulatory requirements - required
• Supervisory experience; Demonstrated Leadership success - required
• Understanding of revenue cycle best practice principles – Inpatient and Outpatient services
• Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity
• Analysis, trend, and track revenue cycle issues impeding ability to bill a clean claim; receive no denial
• Excellent proficiency in spreadsheet/EXCEL
• Strong customer focus with eye on the optimal patient experience
• Knowledge Information Technology integration concepts; identification of system issues
• Policies and Procedures development; Training Resource development of the adult learner
• Able to ‘think on feet’ for solution to operational issues impacting patient flow
• Organized, methodical and strong time management skill
• Demonstrated success of managing a high-functioning team; and maintaining a strong positive culture
• Understanding of Federal, State, EMTALA, Joint Commission, Medicare and Medicaid regulations
• Excellent verbal and written skills with strong presentation skills

Qualifications

• Associate's Degree - required
• Bachelor's Degree - preferred
• 3 – 5 years Hospital Billing and/or Registration experience or 5 -7 years’ experience absent an associate degree - required
• Emergency Department experience - preferred
• Strong knowledge of Billing and Registration regulatory requirements - required
• Supervisory experience; Demonstrated Leadership success - required
• Understanding of revenue cycle best practice principles – Inpatient and Outpatient services
• Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity
• Analysis, trend, and track revenue cycle issues impeding ability to bill a clean claim; receive no denial
• Excellent proficiency in spreadsheet/EXCEL
• Strong customer focus with eye on the optimal patient experience
• Knowledge Information Technology integration concepts; identification of system issues
• Policies and Procedures development; Training Resource development of the adult learner
• Able to ‘think on feet’ for solution to operational issues impacting patient flow
• Organized, methodical and strong time management skill
• Demonstrated success of managing a high-functioning team; and maintaining a strong positive culture
• Understanding of Federal, State, EMTALA, Joint Commission, Medicare and Medicaid regulations
• Excellent verbal and written skills with strong presentation skills