Supports Planner

The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults, and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life.

About the role

This is a full-time teleworking position with the expectation of visiting clients in the Harford County region in Maryland. The role is home-based and requires visits to client homes, assisted living facilities, and other service provider locations within Maryland.

Responsibilities

• Utilize assessments and information from various sources regarding medical, psychological, and social factors to evaluate and advocate for client needs.
• Develop an individualized person-centered plan of service for each client, recommending supports and services.
• Use critical thinking skills to troubleshoot any conflicts or barriers within the support team including service issues and client crises.
• Perform quarterly on-site visits to homes, nursing facilities, and community locations and monthly telephonic care coordination.
• Locate appropriate resources for clients and work collaboratively with community agencies and providers to achieve desired client outcomes.
• Assist individuals with developing life goals and monitor progress to ensure health and safety in the community.
• Obtain and monitor estimates from various service providers including medical equipment and supplies.
• Adhere to contractual billing guidelines when documenting all activities and tasks, including entering case notes and other documentation in multiple electronic database systems.
• Assist in client transitions from medical facilities to a community setting.
• Work collaboratively with Nurse and Social Work consultants to resolve issues for those with complex medical and/or psychosocial needs.
• Prioritize, develop, and manage your own schedule to ensure timely completion of work.

Requirements

• At least one year of experience in case management/coordinating services for individuals with complex medical needs and/or behavioral health needs of all ages is required.
• Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred.
• Experience working with Medicaid and community resources is strongly preferred.

Benefits

• Comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short-term/long-term disability options.
• 11 paid holidays, a winter break, and generous PTO accrual.
• Quarterly success payments and mileage reimbursement.
• Funds for professional development and furthering education.
• Opportunities for collaboration within different councils and committees across the organization.

Pay

Hourly rate for this position is $26.44-$27.40/hour.