Supportive Services Specialist - PSS

About the Role

Join SupportWorks Housing, formerly Virginia Supportive Housing, where we are driven to make a difference by serving our most vulnerable neighbors. We remove barriers to stable housing, health, and wellness, meeting people where they are and treating them with dignity and respect. This work is challenging but impactful, ideal for those who are committed, caring, and resilient.

Responsibilities

• Work with the Team Lead to serve clients: low-income and disabled adults who may be experiencing homelessness and repeated incarcerations.
• Provide case management expertise, including assessments, treatment planning, supportive counseling, linking to community resources, monitoring progress, collaboration with other providers, and care coordination.
• Assist in outreach and engagement activities with clients, families, community providers, landlords, and medical personnel.
• Advocate for clients in court, testify on behalf of clients and/or services, and collaborate with law enforcement, public defenders, DSS, and departments of corrections.
• Maintain client contact and files, treatment plans, progress notes, and discharge summaries.

Requirements

• Bachelor’s degree in human services preferred, with one or more years of experience in direct services with adults facing low-income challenges, physical disabilities, behavioral health and developmental disorders, and/or histories of homelessness and incarcerations; OR a Bachelor’s degree in another field with five or more years of case management experience.
• Knowledge of homeless and offender populations and appropriate community resources, especially entitlement and housing resources.
• SOAR certification and experience strongly preferred; CPR/First Aid Certification required.
• Understanding of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts.
• Excellent computer skills, including proficiency in Microsoft Office Word and Excel.
• Prior experience in a human services environment supported by grants; knowledge of electronic health records/data management and Medicaid billing is helpful.
• Valid VA Driver’s license and reliable transportation; travel approximately 10% of the time.

Benefits

• Comprehensive benefits package, including medical, dental, and vision plans starting after one month of employment.
• Short-term/long-term disability and life insurance at no cost, plus voluntary life insurance options.
• Employee Assistance Plan (EAP) and a 403b retirement plan with a company match.
• Generous PTO plan, including vacation, sick, and personal days, plus 13 paid holidays.

SupportWorks conducts pre-employment drug testing, criminal background checks, and reference checks on all applicants hired.