Support Technician II

About the role

This role is not limited to desktop support. There is a rapid opportunity to advance to engineer level based on motivation and aptitude to learn.

Responsibilities

- Deliver Level 2 remote and on-site technical support to clients. - Work closely with the Level 1 Support & Systems Engineering team to resolve client requests in a timely manner and keep clients informed of progress and status. - Use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivering managed services. - Assist the Systems Engineering team with pre-staging hardware. - Perform deployments and work with the professional services team on core infrastructure projects, desktop migrations, wireless installs, etc.

Requirements

- Strong proficiency in supporting Windows desktop OS’s. - Intermediate knowledge of small business networking concepts (Active Directory, VPN’s, firewall, routers, TCP/IP, etc). - Previous experience supporting desktop PC users in a Help Desk role is preferred. - Previous hands-on experience with desktop migrations is preferred.

Qualifications

Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc.).

Skills

- Proficiency in Windows desktop OS’s. - Knowledge of small business networking concepts.

Benefits

- Employer paid health insurance. - Retirement plan with employer matching contributions. - Long and short-term disability. - 24/7 Telehealth. - Life Insurance. - Cell phone & car allowance. - Paid holidays. - PTO (Vacation/Sick Leave). - Quarterly performance-based team bonuses. - Training benefit - allotted training time given during work week, qualified certs paid for.