IT Support Technician II

Responsibilities

• Set up, configure, and tear down MTKs on location, including hardware assembly and software installation.
• Image devices and ensure proper system configuration.
• Establish network connections and verify connectivity for MTKs.
• Install required applications and perform troubleshooting for hardware and software issues.
• Verify kit inventory accuracy and maintain detailed records.
• Report the status of all MTK setups, incidents, requests, and issues to the IT Logistics Manager.
• Coordinate with IHS entities to resolve technical issues and ensure successful MTK deployments.
• Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets.
• If unable to resolve an issue, escalate to the proper higher-tier team in accordance with escalation guidelines.
• Provide end-user support for hardware, software, and associated peripherals supporting the MTK.
• Receive and inspect incoming shipments for quality and accuracy; document any discrepancies.
• Packaging parts securely for outgoing shipments.

Requirements

• A Bachelor’s Degree in Information Systems, business, Communications or a related field is preferred or four (4) to six (6) years of equivalent experience.
• Must possess a valid PIV or the ability to acquire one at the start of employment.
• Preferred Experience: Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best practices.
• Experience working in an IHS environment.
• Microsoft applications (Excel, Word, PowerPoint, etc.).

Skills

• Strong technical skills, including hardware setup, networking, software installation, and proficiency with Microsoft Office applications.

Benefits

Full-time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Pay

Compensation is commensurate with experience.

Schedule

Full-time schedule is offered.