IT Support Technician II
About the role
Founded and family‐owned since 1896, Rhoads Industries is a total solution provider of industrial fabrication, mechanical/maintenance and maritime services. In addition to our field service and project skilled labor, Rhoads has expansive shipyard facilities and over 300,000 square feet of heavy manufacturing space located in The Navy Yard in Philadelphia. Rhoads’ capabilities enable our customers to achieve superior results by deploying our diverse, highly skilled workforce and fabrication capabilities across commercial, government and maritime projects, all backed by state‐of‐the‐art resources and a 100+ year legacy of leadership.
Responsibilities
- Provide advanced technical support to end-users across the organization, ensuring reliable operation of hardware, software, and IT systems.
- Troubleshoot and resolve technical problems using established diagnostic and research methods.
- Document and track support requests through the IT ticketing system, ensuring timely resolution and communication.
- Install, configure, maintain, and deploy computer systems, software, updates, and peripherals.
- Build and maintain Windows workstation images for device deployments.
- Support end-user helpdesk requests in person, by phone, and via email, including scheduled after-hours support as needed.
- Create and manage user accounts, groups, and permissions within Active Directory, Azure AD, and Microsoft 365.
- Administer Exchange email accounts, Duo MFA profiles, Adobe accounts, and mobile device management (MDM) enrollment.
- Care for technology onboarding and user training for new employees.
- Ensure devices and accounts comply with company security standards and regulatory requirements.
- Aid with deployment and maintenance of IT infrastructure, including servers, networks, storage systems, and wireless technologies.
- Assist with management of Active Directory Organizational Units (OUs), Group Policy Objects (GPOs), and SharePoint Online.
- Aid with cloud application administration and systems development initiatives.
- Prepare, deploy, track, and inventory desktops, laptops, mobile devices, and tablets.
- Develop and maintain technical documentation, procedures, and user guides.
Requirements
- Associate’s degree in Information Technology, Computer Science, or related field; equivalent experience and certifications may be considered.
- Microsoft certification (any).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
- US Citizenship required.
- Minimum of 5 years of IT support experience in an environment supporting 200+ users.
- Strong knowledge of Windows and Mac operating systems, Microsoft 365 applications, and common business software.
- Working knowledge of Windows servers, wireless access points, CISCO Meraki, etc.
- Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.
- Experience imaging and deploying devices in a networked environment.
- Understanding of cybersecurity best practices, including password security and multi-factor authentication.
- Strong communication, customer service, organizational, and problem-solving skills.
- Ability to work independently and manage multiple priorities effectively.
- Ability to pass background screening.
- Experience with SharePoint Online, Microsoft Teams, OneDrive, and MDM platforms preferred.
- Familiarity with iOS devices, cloud systems, and basic programming concepts preferred.
- Advanced cybersecurity knowledge and experience with wireless networking technologies preferred.
Qualifications
- OSHA 10 certification required upon hire (current certification preferred).
Skills
- Technical Support
- User Administration
- Infrastructure & Systems Support
Benefits
- Competitive health insurance packages
- 401k matching
- Paid time off (PTO)
Pay
Compensation will be commensurate with experience and qualifications.
Schedule
The schedule for this position is typically Monday through Friday, with some flexibility for overtime as needed.