IT Support Technician II

About The Role

The IT Support Technician II is responsible for providing first-level technical support to team members, ensuring the smooth operation of hardware, software, and network systems. This role is crucial in maintaining the functionality and efficiency of the IT infrastructure, delivering exceptional customer service, and supporting the overall productivity of the organization.

This role requires strong problem-solving skills, effective communication, and the ability to work both independently and as part of a team. In this role, you will provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues.

• Install, configure, and maintain computer hardware, software, and peripherals
• Aid in the setup and maintenance of user accounts and permissions
• Document and track issues and resolutions in the ticketing system
• Escalate complex issues to higher-level support or specialized teams when necessary
• Maintain an inventory of IT equipment and software licenses
• Provide training and support to employees on IT-related topics
• Participate in IT projects and initiatives as required

About You

We are seeking individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve, and empower. Our mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security.

• Minimum Qualifications:
• Typically 1+ years of related experience
• Intermediate technical training in computer hardware, software, and troubleshooting
• Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues
• Strong problem-solving skills
• Good communication skills and customer service skills
• Preferred Qualifications:
• Certifications: CompTIA A+
• Experience with various operating systems (e.g., Windows, macOS) and software applications
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Familiarity with network configurations and troubleshooting
• Experience with remote support tools and techniques
• Knowledge of IT service management (ITSM) practices and tools
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Able to manage multiple tasks and prioritize effectively

Compensation

Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness.

Benefits

• Medical, dental, and vision plans
• 401(k) with 150% match up to 6%
• Life insurance
• 3 weeks paid time off

Application

This role will remain posted until a qualified pool of candidates is identified. Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.