IT Support Technician II

Key Responsibilities

• Install, troubleshoot, service, and repair desktop and laptop computers.
• Maintain and support network equipment and peripherals.
• Provide personal computer, hardware, and software assistance to employees.
• Install attendant software and configure new hardware.
• Investigate employee information, network, and communications needs.
• Recommend software and hardware purchases to meet business requirements.
• Resolve user issues with printers, drivers, VPN, RSA, VTC, and related peripherals.

Qualifications

• Associate's Degree in a related field with 2+ years of relevant experience.
• Higher education may substitute for required experience.
• Relevant experience may be considered in lieu of required education.
• Demonstrated customer/solution ownership and drive for excellence.
• Strong team collaboration and knowledge sharing.
• Excellent written and verbal communication with end users.
• Proven customer care philosophy ensuring high satisfaction.
• Ability to understand user and business needs and translate them into technical solutions.
• Basic knowledge of current IT technical standards (computers, printers, network tech, drivers, software troubleshooting, VPN, RSA, VTC).
• Comprehensive troubleshooting skills for industry-standard hardware and software products/services.