Support Technician II

Responsibilities

• Function as part of a team in support of End Users for the access and use of computer equipment, WMC systems, and peripherals
• Perform computer hardware installations & decommission of enterprise equipment, including PCs, printers, scanners, other peripherals
• Configure computer equipment following hospital approved protocols and standards
• Troubleshoot and resolve problems related to hardware including PCs and peripheral equipment
• Render support to end users related to WMC Network logon, basic and more advanced application access, and navigation
• Participate in project implementation assignments
• Acts as liaison with end users for system access and usage
• Follow inventory processes, request replacement parts and equipment and administer the return of failed parts as required
• Perform asset management duties as defined by WMC
• Adhere to all WMC security protocols and standards
• Serve in advisory capacity to junior members of the team

Qualifications/Requirements

• Experience: 4 years of hands-on IT technical support, required
• Experience in healthcare technology support, including hardware or infrastructure, preferred
• Experience with device management/integration, preferred
• Education: Bachelor’s degree in information technology, science, or related, required
• Licenses / Certifications: N/A
• Other: Basic yet solid knowledge of computer and operating systems and core applications in meeting the needs of hospital community; ability to work well with medical professionals; ability to communicate effectively; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments; good judgment; initiative; accuracy; thoroughness; physical condition commensurate with the demands of the position.