Support Technician II

What's the Short Version?

The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center.

What Will You Be Doing?

• Answer incoming calls/emails for IT-related support.
• Consistently manage and prioritize job (ticket) requests in teams and personal queue.
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
• Perform desk-side support and IT equipment moves as necessary.
• Aid in meeting room AV setup and instruction.
• Provide assistance to staff and users in solving computer and warehouse technology problems.
• Install and support computer hardware and software (including peripheral devices such as printers).
• Train staff and users to work with computer systems and programs.
• Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
• Complete various project-related duties as assigned.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent education/training.
• Experience troubleshooting PC hardware and software issues.
• IT certifications (A+, Net+, CCENT, Microsoft certs) preferred.
• Excellent verbal and written communication skills.
• Excellent organization skills: demonstrating the ability to multi-task and prioritize daily responsibilities.
• Ability to work well under pressure.
• Ability to complete tasks in a thorough and timely manner.
• Ability to thrive in a dynamic, constantly changing environment.
• Ability and energy to work on multiple concurrent projects and switch focus as necessary.
• Proficient knowledge of: Microsoft Windows OS, Mac OS X, and Microsoft Office Suite; PC and Apple devices and peripherals; Microsoft Windows and Microsoft Office; basic networking and connectivity; basic computer security practices; Android OS.
• Ability to quickly diagnose and fix problems.
• Ability to follow through and document issues as well as resolutions.

Why Work at SanMar?

• Comprehensive benefits package designed to support your health and well-being, life balance, career growth and (eventually) retirement.
• Works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories.
• People come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.