Support Specialist, FAD

About the role

This position serves as the Intake Coordinator for the Family Advocacy Division (FAD) and requires daily interaction with all staff to facilitate the programs and services offered through FAD. The Specialist is responsible for gathering information, assessing and triaging the need for possible victim services, coordinating with FAD Specialists and other NCMEC staff to determine the type of support needed for an individual. In addition, the position is also responsible for the active recruitment of mental health providers skilled in exploitation case types for the Family Advocacy Outreach Network and connecting providers to the appropriate families across the U.S.

Responsibilities

• Coordinate all case intakes for all internal and external requests for service delivery to the division to include case creation and assignment.
• Responsible for monitoring Get-Help email inbox and voicemail received from reporting people and individuals requesting more information while triaging appropriately the assistance requests.
• Facilitate accurate case documentation and data collection efforts for intakes and triage requests within additional data systems at NCMEC.
• Find and liaise with appropriate mental health providers to expand services available to families and survivors.
• Plan and support training events, live discussions, webinars, and pre/post-event logistics.
• Perform all other special projects and duties as assigned by the Executive Director and other team members to support the Division’s initiatives.
• Provide support for all programs managed by FAD to include data collection.
• Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
• Communicate with co-workers, management, law enforcement officials, and others in a courteous and professional manner.
• Respond promptly when returning telephone calls and replying to correspondence.

Requirements

• Bachelor’s degree in human services, criminal justice, or related victim services field; commensurate five-year professional experience will be considered in lieu of degree.
• Serving clients with a high level of cultural and emotional sensitivity (i.e. Rape Crisis Center, first responder call centers).
• Prior administrative support experience.
• General experience with program metrics, data collection, and reporting.
• Demonstrated word processing, spreadsheet and database software proficiency.
• Adaptability, flexibility and ability to work as part of a team or in an individual capacity.
• Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.
• Demonstrated ability to demonstrate excellent self-care strategies and utilize supportive resources as needed to maintain wellness and encourage resiliency.
• Previous experience with Salesforce a plus.
• Desire to present or conduct tours specific to NCMEC and FAD services to internal and external audiences.
• Cultural sensitivity.

Qualifications

• Excellent written and verbal communications, interpersonal and organizational skills.
• Ability to collect, organize and report on data.
• Ability to prioritize multiple tasks and learn new systems.
• Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.
• Desire to present or conduct tours specific to NCMEC and FAD services to internal and external audiences.
• Cultural sensitivity.