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Jobs · Information Technology · Ohio

Support Services Supervisor - Specimen Management

Labcorp · Dublin, OH · Today
Information TechnologyFull-time

Job Responsibilities

Lead, coach and develop staff in a high-volume problem-resolution environment
Maintain strong floor presence to support escalations, remove barriers and drive timely resolution
Ensure consistent performance, communication, and accountability across shifts
Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation
Prioritize and manage high volumes of issues and escalations; addressing critical items promptly
Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution
Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately
Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence
Analyze data and communicate trends, risks and recommendations to leadership
Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact
Ensure compliance with policies, procedures and quality standards while maintaining high accuracy
Demonstrate ownership by driving timely resolution and proactively improving processes

Minimum Qualifications

  • High school diploma or GED
  • 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

  • Associate’s degree in science, healthcare, or business
  • 1 year or more of experience in a clinical laboratory
  • 1 year or more of supervisory or leadership experience

Additional Job Standards

  • Understanding of laboratory operations, policies, and procedures
  • Experience working in a high-volume laboratory environment
  • Strong computer skills, including proficiency with Microsoft Office applications
  • Ability to work independently and collaboratively within a team environment
  • Strong attention to detail with the ability to manage multiple priorities
  • Prowen problem-solving and decision-making skills, with the ability to resolve issues in real time
  • Proven ability to lead, coach and develop frontline employees while fostering accountability and high performance
  • Strong written and verbal communication skills
  • Flexibility to work extended hours, weekends or alternate shifts as business needs require
  • Able to meet the physical requirements of the position
  • Able to pass a standardized color blindness test

Pay Range

$60k - $80k

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Physical Requirements

  • Regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits
  • Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan
  • Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO

Equal Opportunity Employer

We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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