Specimen Processing Supervisor

About the role

The Specimen Processing Supervisor oversees the daily operations of the Specimen Processing department, including Imaging/Microfilming, Test In Question, and some Problem Resolution. This role is responsible for maintaining a safe, ergonomically sound, professional environment and ensuring all employees meet compliance guidelines and competency testing requirements.

Responsibilities

• Supervise daily operations of the department, including packing and shipping of specimens to other laboratories.
• Ensure integrity of specimens sent to other facilities to maintain accuracy and timeliness of results.
• Monitor special handling of Jeopardized Clients, Hospital Clients, and Vital Specimens to prevent mishandling.
• Develop and implement Standard Operating Procedures (SOPs) for Specimen Processing in accordance with Quest Diagnostics guidelines.
• Oversee safety, ergonomics, maintenance, and cleanliness of the department, including upgrades and repairs.
• Ensure all documentation is complete and reviewed for internal and external inspections.
• Manage employee schedules, maintain adequate coverage, and ensure inventory levels.
• Investigate and respond to internal and external customer issues.
• Prepare monthly reports and assist in meeting fiscal responsibilities.
• Participate in project teams and initiatives to meet business objectives.
• Coach, develop, and supervise staff, and administer annual performance reviews.
• Manage departmental costs and participate in capital expenditure assessments.
• Work in a biohazard environment, practicing good safety habits.

Qualifications

• Internal candidates require a minimum of two years in a Group Leader/related role.
• Previous people leadership experience preferred.
• Knowledge of systems tools such as COGNOS, Oracle, EMPower, Kronos.
• Associates or Bachelor's degree (preferred).

Skills

• PC skills, MS Office applications.
• Excellent leadership, organization, communication, and interpersonal skills.
• Ability to interact effectively with internal and external customers.
• Professional demeanor and ability to adjust schedule to meet business requirements.

Benefits

We offer a comprehensive benefits package including:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours.
• Best-in-class well-being programs and an annual health assessment.
• Blueprint for Wellness® mental health program.
• 6 holidays plus 1 "MyDay" off.
• Flexible Spending Accounts and annual incentive plans.
• Matching gifts program and education assistance through MyQuest for Education.
• Financial coaching and services, life and disability insurance, and career advancement opportunities.