Supervisor, Specimen Processor

Responsibilities

• Supervise the day-to-day operations of the Client Services/Specimen Receiving department.
• Ensure strict adherence to standard operation procedures, regulatory requirements, and company policies.
• Maintain accurate data reporting practices to ensure consistent and diligent execution of specimen processing.
• Monitor and manage sample accessioning, registration, and cancellations.
• Maintain adequate department staffing and production work schedules, employee time records and time off requests.
• Monitor staff performance, train and/or mentor new employees, perform competency assessments, evaluate and counsel department personnel, make recommendations regarding terminating, promoting, demoting of department personnel.
• Congduct and attend meetings.
• Interview prospective new hires and provide recommendations to management.
• Track and trend sample shipment problems and provide end of month data to management.
• Participate in courier scheduling and routing.
• Aid in the development of standard operating procedures and policies as they pertain to the department.
• Cookordinate and implement the integration of new processes and procedures into the routine workflow.
• Aid in analyzing and resolving deviations, root-cause analysis and deviation occurrence reports as necessary.
• Create and develop efficient work flows and coordination between specimen processing to resulting.
• Review operational expenses to identify problems, concerns, and opportunities for improvement in order to provide advice and direction to the team members and supervisors to achieve operational goals.

Qualifications

• Knowledge of service delivery protocol and laboratory standards.
• Ability to give and receive feedback in laboratory supervision, both informally and formally.
• Possesses a high standard of record keeping.
• Excellent verbal, written and interpersonal communication skills.
• Proficiency with computers, including Microsoft Office.
• Ability to flex hours and work nights and/or weekends as needed to support the success of the laboratory.