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Jobs · Information Technology · Ohio

Support Services Supervisor - Send Outs / Specimen Management

Labcorp · Dublin, OH · 2 mo ago
Information TechnologyFull-time

Job Responsibilities

Lead, develop and coach team members across multiple sub-departments
Maintain visible floor presence to ensure consistency, engagement and performance
Oversee operations across multiple workflows, ensuring alignment and efficiency
Prioritize and balance competing demands across areas to meet turnaround time and quality goals
Manage staffing, workflow and coverage based on volume and operational needs
Apply technical knowledge to troubleshoot issues and support decision-making
Ensure high attention to detail and accuracy across all processes
Monitor productivity, quality metrics and trends; address gaps proactively
Analyze operational data using Excel, dashboards or reporting tools to identify trends and drive decisions
Drive process improvements and implement sustainable workflow enhancements that improve efficiency
Ensure compliance with QA standards, safety and SOPs
Collaborate across departments to improve end-to-end processes and service

Minimum Qualifications

  • High school diploma or GED
  • 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment

Preferred Qualifications

  • Associate’s degree in Medical Technology
  • 1 year or more of experience in a clinical laboratory
  • 1 year or more of supervisory or leadership experience

Additional Job Standards

  • Understanding of laboratory operations, policies, and procedures
  • Experience working in a high-volume laboratory environment
  • Strong computer skills, including proficiency with Microsoft Office applications
  • Ability to work independently and collaboratively within a team environment
  • Strong attention to detail with the ability to manage multiple priorities
  • Prowess in problem-solving and decision-making skills, with the ability to resolve issues in real time
  • Proven ability to lead, coach and develop frontline employees while fostering accountability and high performance
  • Strong written and verbal communication skills
  • Flexibility to work extended hours, weekends or alternate shifts as business needs require
  • Able to meet the physical requirements of the position
  • Able to pass a standardized color blindness test

Pay Range

$60k - $80k

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Physical Requirements

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

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