Supervisor Lab Support - Specimen/ Receiving

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

About the role

Supervises effective and efficient integration of team and support functions for Clinical and/or Anatomic Pathology departments. Plans, coordinates, and supervises the activities of support personnel. Works with manager to support quality assurance functions and training of clerical functions for new faculty and staff.

Responsibilities

• Manages clinical and/or anatomic pathology support services to ensure optimal performance of the team.
• Responsible for quality assurance functions for Clinical and/or Anatomic Path Support.
• Oversees supervisory activities of support personnel.
• Participates in the financial activities of the laboratory.
• Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area.
• Resolves technical and operational problems within provided guidelines.
• Leads/supervises a unit within a department or a small department, typically as a 'working' supervisor.

Skills

• Quality Assurance (Advanced): Successfully applies quality management techniques to challenging and complex situations across multiple departments. Leads groups through quality management tasks resulting in measurable improvements. Takes a lead role in pressurized situations to achieve superior results.
• Data Access and Reporting (Advanced): Expert in locating, organizing, interpreting, and reporting data in complex situations. Delivers complex reports via data mining and data warehousing. Sets a standard for creative and imaginative information delivery.
• Customer Service (Advanced): Demonstrates high customer sensitivity and insight into customer business issues. Anticipates and meets increases in customer needs and service levels. Removes barriers to improve organizational customer service activities.
• Medical Terminology & Documentation (Intermediate): Demonstrates mastery of medical terminology and documentation. Capable of delivering results independently and training others through example and instruction.
• Mentoring & Coaching (Advanced): Provides high-level training and mentoring in challenging situations. Uses failure as a constructive learning process. Facilitates implementation of programs, recognizes achievements, and reinforces success.
• Supporting Colleagues:
  • Develops Self and Others: Invests time and energy in developing self and others to improve performance and gain knowledge.
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders to expand and strengthen relationships.
  • Communicates Effectively: Adapts communication style to suit different situations and audiences.
• Delivering Excellent Services:
  • Serves Others with Compassion: Seeks to understand and address current and future stakeholder needs.
  • Solves Complex Problems: Approaches problems from different angles to identify new opportunities and solutions.
  • Offers Meaningful Advice and Support: Provides ongoing constructive coaching to increase employee effectiveness.
• Ensuring High Quality:
  • Performs Excellent Work: Engages in dialogue about quality and addresses issues promptly.
  • Ensures Continuous Improvement: Looks beyond symptoms to uncover root causes and identify solutions.
  • Fulfills Safety and Regulatory Requirements: Understands and ensures a safe environment through routine safety checks.
• Managing Resources Effectively:
  • Demonstrates Accountability: Focuses on and drives critical issues to closure.
  • Stewards Organizational Resources: Effectively manages resources using departmental knowledge.
  • Makes Data-Driven Decisions: Uses data to identify and elevate opportunities.
• Fostering Innovation:
  • Generates New Ideas: Proactively identifies opportunities to improve processes beyond conventional approaches.
  • Applies Technology: Enthusiastically learns and applies new technologies to address challenges.
  • Adapts to Change: Views difficult situations as opportunities for improvement and embraces change.

Requirements

• 3 years of relevant work experience.
• Associate's degree.

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.