Support Services Specialist.

Responsibilities

• Evaluates and provides input for efficient utilization of space, including floor plans and design, ensuring proper cubicle design and required infrastructure.
• Provides property management services, including facilities management, trouble calls, analyzing equipment requirements, remedying equipment repairs, conducting inventories, and disposing of equipment and furniture.
• Oversees the fleet management program by coordinating day-to-day functions, documenting and authorizing operators, scheduling utilization and maintenance, and submitting required reports.
• Conducts fact-finding or analyses to determine facility requirements based on organizational needs, service deficiencies, and appropriate resolutions to identified issues.
• Administers the Personal Identity Verification (PIV) system, ensures proper issuance of PIV cards, and manages administration roles. Acts as the PIV liaison as required.
• Provides forms and publication services, including printing, reproduction, and distribution of forms, and ensures equipment requirements are met for all forms and publications activities.
• Evaluates and provides input into security plans and reports, coordinates building security with appropriate authorities, and produces all reports associated with security.
• Evaluates and provides recommendations for procedural improvements in all administrative functional areas.
• Coordinates with acquisition personnel in acquiring office supplies and equipment, stores and distributes office supplies and equipment, and conducts inventories.
• Participates in the development and implementation of policies and procedures.
• Participates in the station's safety program by providing input, tracking, and implementation of safety-related items.

Requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period, 1-year trial period, or 2-year trial period. During this time, your fitness and whether your continued employment advances the public interest will be evaluated. Considerations include performance, conduct, agency needs, organizational goals, and efficiency of the Federal service. Upon completion, your employment will be terminated unless certified in writing that your continued employment advances the public interest.

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/20/2026.

Time-in-Grade Requirement: For a GS-11 position, you must have served 52 weeks at the GS-09 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade, you must currently hold the GS-11 (or higher) with a promotion potential of at least None. An SF-50 showing your time-in-grade eligibility must be submitted with your application materials.

Individual Occupational Requirement (IOR): This position requires one of the following:

• Specialized Experience: One year of specialized experience equivalent to at least the next lower level in the normal line of progression, demonstrating knowledge of methods and procedures for providing or performing a variety of functions and services; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples include:
  • Management analyst or technician work involving study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
  • Administrative officer or assistant, budget administration, program analysis, or work demonstrating knowledge of an organization and its functions.
  • Office management experience directing a variety of support services such as typing, mail processing, or purchase of supplies and equipment.
  • Secretarial work monitoring and coordinating administrative and processing work of subordinate elements.
  • Military experience directing support functions such as communications, property management, or facilities maintenance.
• Graduate Education: Major study in public administration, business administration, industrial engineering, industrial management, or related administrative or management fields. For some positions, graduate education may not provide the necessary knowledge and skills, and specialized experience may be required. Three years of a Ph.D. or equivalent doctoral degree is creditable for GS-11.
• Combining Education & Experience: If you do not fully meet the length of experience or education, the two can be combined to total 100% of the requirement.

Minimum Qualification Requirement for GS-11: One year of specialized experience equivalent to at least the GS-09 level, defined as:

• Developing and interpreting administrative policies and requirements and reviewing the work of other team members.
• Assisting with facility issues, equipment, service operation design projects, and analyzing the efficiency and effectiveness of various administrative programs.
• Experience with renovation of existing office space, relocation, facility improvements, workspace adjustments, or minor construction.
• Administering government regulations relating to environmental, health, safety, and/or security standards, including conducting inspections or identifying deficiencies.
• Analyzing use of space, facility inspections, and/or minor construction budgets, and advising management accordingly.
• Property management, inventory of supplies and/or equipment, procurement, and/or vehicle management.
• Administration and management of an identity card program, including cardstock inventory management, card issuance, and administrative oversight of role-holders.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is primarily sedentary. There are occasional periods of walking, standing, bending, and carrying of light items.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You may submit unofficial transcripts when applying; however, if selected, you will be required to provide an official transcript or equivalent documentation prior to the start date.

Schedule

• Full-time, Monday through Friday, 8:00 AM - 4:30 PM.
• Compressed/Flexible: Not Available.
• Telework: Eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
• Virtual: This is not a virtual position.