Support Services Navigator I, II

Position Overview

The Support Services Navigator I & II provides case management and support services to families participating in Tribal Child Care Assistance, Temporary Assistance for Needy Families (TANF), and other needs-based programs through KANA’s Workforce & Economic Development department. This role helps individuals and families access resources, reduce barriers, and build pathways toward long-term self-sufficiency through employment, education, childcare, and family stability.

Key Responsibilities

• Conduct participant intake, determine eligibility, and develop individualized self-sufficiency plans
• Provide case management and ongoing support to individuals and families working toward employment, education, and family stability goals
• Cookordinate supportive services and financial assistance in alignment with program guidelines
• Aid participants with applications, referrals, appeals, and access to community resources
• Build partnerships with childcare providers, Tribal entities, community organizations, and internal KANA programs
• Sustain accurate case files, eligibility documentation, and program data in compliance with grant and regulatory requirements
• Participate in team meetings, training, outreach, and continuous program improvement efforts

Additional Navigator II Responsibilities

• Manage more complex family and participant cases with greater independence
• Support onboarding, training, and mentorship of Navigator I staff
• Develop and deliver participant and provider trainings on employment readiness, financial stability, and health and safety topics
• Aid with outreach planning, community partnerships, and program improvement initiatives

Qualifications

• A high school diploma or GED required; an Associate’s degree preferred
• Two or more years of related experience in social services, human services, workforce development, community relations, or program administration; equivalent experience considered
• Experience with case management, financial assistance programs, or supportive services preferred
• Strong communication, organizational, and relationship-building skills
• Ability to manage multiple priorities while maintaining confidentiality and compliance
• Intermediate to proficient Microsoft Office and database skills; experience with client management systems preferred

Work Schedule

KANA’s standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day).

Values

KANA’s work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.

Life in Kodiak

Located on beautiful Kodiak Island, this role offers the opportunity to build meaningful community connections while experiencing Alaska’s unique coastal lifestyle, outdoor recreation, and close-knit community.