Service Navigator (Reentry)

Position Summary

The Service Navigator for the agency’s Re-Entry program functions as a service coordinator for participants transitioning from incarceration in a Bureau of Prison (BOP) facility to a BOP Residential Reentry Center (RRC) or BOP-contracted RRC, and ultimately, back into the community. This role is essential in preparing reentrants to reintegrate back to the community through facilitation of pre-release planning, employment training, and other vital supportive services. This position coordinates services with other Goodwill programs, First Step Act staff and community partners to ensure seamless service delivery.

Duties

• Assess participants’ barriers, skills, and access to resources in order to provide wrap around service connections.
• Maintain up-to-date, thorough knowledge of the agency’s employment and training programs to refer appropriately based on needs, interests, and eligibility.
• When appropriate, assist participants in filling out applications or questionnaires for enrollment into services.
• Travel to RRC and other community locations to conduct program related activities.
• Maintain all files and personal identifiable information in a confidential manner, providing information about clients on a “need to know” status.
• Facilitate job club activities within contracted facilities and in the community presenting best practices and focusing on retention seeking efforts.
• Monitor attendance and promote involvement.
• Maintain collaborative relationships with all stakeholders (participants, employers, funders, fellow Goodwill employees and departments, etc.) to ensure quality service delivery and successful outcomes, including attendance at meetings, trainings, etc. as needed.

Qualifications

• High school diploma or equivalent AND 6 years of experience required.
• OR Associate's degree AND 4 years of experience required.
• OR Bachelor’s degree AND 2 years of experience required.
• Required Experience: Experience with case management, locating community and social services for at-risk or vulnerable adult populations, required.
• Database Experience, Required.

Required Clearances, Licenses, and Certifications

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).