Service Administrator (Audio-Visual)

Essential Duties And Responsibilities

• Monitor and Manage the Dispatch inbox queue
• Open Preventative Maintenance Service tickets, record information
• Cookordinate subcontractor dispatch and relaying site information for TSE tickets
• Interface with customers keeping them in the loop on case information
• Manage Caseload and ensure cases progress in CRM as well as through client-facing communications
• Ensure cases owned have an update and customer interaction at least every 1-2 days
• Ensure cases are moving forward
• Assist in working with customers on availability for service visits.
• Work as a part of the Preventative Maintenance Task team
• Manage the monthly schedule of upcoming PM visits
• Reach out to customers to schedule visits
• Work with Cenero FSE/subcontractor to ensure PM documentation is submitted and recorded correctly
• Maintain a positive attitude, a strong work ethic, and embrace a team-centric environment

Qualifications

• Education and/or Experience: Bachelor's degree (B. S.) from a four-year college or university in an appropriate engineering field; and/or five+ years related experience and/or training; or equivalent combination of education and experience.
• Two+ years of customer service experience

Key Required Characteristics

• Resourceful
• Excellent verbal and written communication skills
• High Emotional Intelligence
• Ability to confidently function in occasional high-stress situations
• Strong desire to help clients succeed

Reasoning Abilities

• Strong ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.
• Ability to deal with a variety of abstract and concrete variables.

Physical Demands

• Sit
• Use hands and fingers to operate a computer and telephone keyboard
• Talk or hear
• Stand, walk, and reach with hands and arms

Work Environment

• Location: 85% at the Malvern office, potentially 15% at client sites.
• The environment is a typical office, server rooms, and NOC centers.

Benefits And Perks

• Industry-leading healthcare coverage begins on your first day of employment.
• Includes medical, dental, vision, and prescriptionSavings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee andWarm Philly soft pretzels every Wednesday