Audio Visual Service Coordinator

About the role

We are seeking a Service Coordinator to join our operations team at our New Jersey branch in Piscataway, NJ. Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come their way.

Responsibilities

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving department to follow up.
• Other duties as assigned.

Requirements

• Willing to fearlessly embrace company culture.
• Able to work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• Strong verbal and written communication skills, and can be the face of our company to our clients.

Qualifications

• Minimum high school degree required.
• 1-2 years of scheduling experience, preferably in a construction/service environment.
• Prefer at least 1-2 years in a corporate or hospitality environment.
• Customer service experience.

Benefits

• Base salary $45,000 to $60,000 (DOE).
• Employer-matched medical, prescription, and dental insurance.
• Vision Insurance discount (available after 60 days of employment).
• Employer-matched 401(k) up to 3% (after 6 months of employment).
• Bonus eligibility based on a results-oriented incentive plan (after 3 months of employment).
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.
• Life Insurance 100% paid by CTI.