Manager of Audio Visual (A/V) Services

About the role

The Manager of Audio Visual (AV) Services supports The Museum of Flight's mission by leading a team of AV professionals who provide technical support for events, exhibits, and programs, while also creating engaging audio and video content for marketing, digital platforms, social media, and other Museum needs. This role combines hands-on technical expertise with team leadership, ensuring high-quality AV services, and compelling content that connects with diverse audiences. The manager must balance vendor management and risk associated with hardware and delays. Working closely with internal and external partners, the Manager helps bring ideas to life, delivers excellent customer service, and coaches the team to produce outstanding results.

Responsibilities

• Lead the planning, prioritization, delivery, and resource management of Audio Visual (AV) services, projects, and initiatives that support Museum operations, exhibits, programs, and external clients to ensure that events are delivered in a timely, professional, and customer-focused manner.
• Supervise, coach, and develop assigned staff by setting expectations, assigning and reviewing work, providing regular feedback, evaluating performance, supporting professional development, and addressing performance or conduct concerns in alignment with Museum policies and operational needs.
• Oversee the inventory, procurement, maintenance, and lifecycle management of AV equipment used for theaters, exhibits, content creation, meetings, and special events. Negotiate vendor pricing and service agreements, maintain accurate records, and provide status reports as needed.
• Collaborate with Facilities and other Museum departments to ensure building infrastructure, space, power, and cooling requirements adequately support current and future AV technology needs.
• Lead the design, setup, operation, and teardown of AV services for exhibits, events, and productions, as well as all phases of audio and video content creation, including pre-production, production, and postproduction.
• Collaborate with the Digital Archives department, to coordinate the management and preservation of the Museum's AV digital media archives, ensuring recorded content is securely stored, organized, accessible, and maintained for future use.
• Stay current with emerging AV technologies, industry standards, and best practices to support innovative exhibits, presentations, and digital content initiatives.
• Develop, manage, and report on the department budget, balancing operational needs with strategic priorities and collaborating with other Museum teams to align resources with organizational goals.
• Develop, manage, and track assigned operating and project budgets, including forecasting resource needs, monitoring expenditures, identifying variances, and recommending adjustments to support operational priorities and fiscal accountability.
• Partner with Museum departments to integrate AV requirements into exhibits, programs, events, and other organizational activities.
• Perform other duties as assigned.

Qualifications

• Associate degree in Audio Visual Technology, Media Production, Communications, or a related field required. Bachelor's degree preferred.
• Four (4) years of progressively responsible experience working with a wide range of Audio-Visual equipment and systems, including sound systems, video recording and editing equipment, motion picture projection and playback systems, lighting systems, and computer-based technologies.
• Four (4) years of supervisory or leadership experience, preferably overseeing technical teams or operations.
• Advanced knowledge of Audio-Visual technologies, equipment, industry standards, and best practices.
• Working knowledge of copyright regulations and music licensing practices preferred.
• Strong project management skills (e.g., Asana, Smartsheet, MS Project) including planning, prioritization, budget management, and performance measurement.
• Excellent verbal and written communication skills with strong customer service orientation.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and competing priorities.
• Proficiency in evaluating operational needs and implementing effective solutions.
• Demonstrated ability to lead, develop, and motivate diverse teams through effective scheduling, training, coaching, performance management, and staff development, fostering engagement, accountability, and high performance.
• Ability to establish and maintain productive relationships with vendors, contractors, and service providers.
• Ability to obtain and maintain required in-house certifications, including operation of equipment such as scissor lifts.
• Must have Scissor Lift License and/or attend required training provided in-house within 90 days of employment.
• MEWP or BOOM Lift license training.

Skills

• Advanced knowledge of Audio-Visual technologies, equipment, industry standards, and best practices.
• Knowledge of low-voltage electrical and electronic systems, including applicable safety standards.
• Strong project management skills (e.g., Asana, Smartsheet, MS Project).
• Excellent verbal and written communication skills with strong customer service orientation.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and competing priorities.
• Proficiency in evaluating operational needs and implementing effective solutions.
• Ability to lead, develop, and motivate diverse teams through effective scheduling, training, coaching, performance management, and staff development, fostering engagement, accountability, and high performance.
• Ability to establish and maintain productive relationships with vendors, contractors, and service providers.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 403(b) Retirement Plan with a 5% match after 1 year of service
• Employee Assistance Program
• Company paid life insurance
• Accidental Death and Dismemberment
• Long-term disability

Compensation

The annual salary range for this position is $69,700 to $97,000 depending on experience.

Important Information

• The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.
• This organization participates in E-Verify.