Support Services Clerk (Outreach)

About the role

Support Services Clerk (Outreach) is a part‑time, non‑exempt position reporting to the Support Services Supervisor. The role combines ILS module support, workroom tasks, shelving, holds processing, phone operations, and outreach duties such as delivering materials to older adult centers, parks, Read Boxes, and the Lakeshore Lending Library Kiosk using a library vehicle.

Responsibilities

• Perform all duties assigned in the ILS Module accurately and efficiently; problem solve patron and catalog issues.
• Perform workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone, directing calls and making public address announcements as needed; registering cash, check and credit card transactions.
• Assist with opening and closing procedures for the Support Services Department.
• Assist with the overall maintenance and orderliness of the Library's collections, display areas and department areas.
• Perform outreach duties, as assigned, which may include preparing and delivering materials to various local Older Adult Centers, Novi parks and Read Boxes and the Lakeshore Lending Library Kiosk, utilizing the Library vehicle in all weather conditions; loading and unloading materials from carts/bins and the Library vehicle; preparing and processing NPL@Your Door materials by mail shipments; assisting with community library card outreach initiatives (i.e. library card campaigns and card sign‑up events).
• Member of internal and external committees.
• Enforce Library policies relevant to public use; respond to emergencies and provide support, as needed; act quickly, exercising good judgment.
• Maintain flexibility in work schedule to accommodate changing department staffing coverage requirements and make up of hours due to Library closures.
• Communicate effectively with patrons, co‑workers and professional colleagues.
• Work positively and collaboratively across departments to accomplish departmental and Library goals.
• Foster and promote diversity, equity and inclusion in the workplace and the community.
• Adapt and respond to multiple priorities, interruptions and demands; resolve problems in a positive manner.
• Seek professional continuing education, both organized and casual, with a commitment to keeping services current and appropriate.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• May require a valid Michigan driver's license based on assignment.

Skills

• Knowledge of alphabetical, numerical and decimal systems of arrangement.
• Proficient in MS Office, Google Workspace, internet browsers and other computer related technologies.
• Excellent verbal, written and interpersonal communication skills.
• Dedication to public service and providing excellent customer service.
• Strong organizational skills and attention to detail; ability to organize work, set priorities and manage projects to completion.
• Enthusiastic, positive, friendly, self‑motivated, creative and approachable.
• Strong obligation to confidentiality.
• Ability to speak multiple languages helpful.

Benefits

• Sick time accrued at the rate of 1 hour for every 30 hours worked.

Pay