Support Services Clerk

About the role

The part-time Support Services Clerk assists in staffing the ID Services desk and provides college ID’s and parking passes to students, faculty, and staff. They also handle parking citations and warnings, assist in the Safety and Security department communications center, and provide clerical support.

Responsibilities

• Assists students, faculty, and staff with the issuance of Seminole State ID cards.
• Assists students, faculty, and staff with the process and issuance of parking passes.
• Answers the ID services phone to assist callers with questions, such as parking citations and warnings.
• Maintains detailed records and information in the parking management system and the ID system.
• Enters parking passes along with parking citations and warnings into the parking management system.
• Provides clerical support to the Safety and Security department.
• Performs other duties as may be required or assigned.

Requirements

• Graduation from an accredited high school or possession of an acceptable equivalent diploma.
• Six months of professional, community service, work study, student employee, or volunteer office experience.
• Valid Florida driver’s license or the ability to obtain a Florida driver’s license within 30 days of employment, with acceptable driving record.

Qualifications

• Desired Qualifications: Experience with Microsoft Office 365 suite, experience in a call center or switchboard, knowledge, skill & abilities, etc.

Skills

• Ability to work without direct supervision.
• Ability to maintain appropriate security and confidentiality of information.
• Demonstrated ability to provide excellent customer service.
• Multi-tasking, coordinating simultaneous mental, manual, and visual activities.
• Strong Microsoft Office 365 skills (Outlook, Word, Excel) and other applicable software programs (e.g. security camera and access control).
• Exercise initiative, prioritize tasks, and use independent judgment within procedural boundaries.
• Excellent verbal, written, and interpersonal communication skills.
• Work collaboratively in a team environment.
• Professional, courteous demeanor.
• Committed to working in a multicultural environment.

Benefits

This position is eligible for Veteran’s Preference. No specific benefits are listed in the job posting.

Pay

$15.00 hourly up to 26 hours per week.

Schedule

Part-time, up to 26 hours per week.