Support Services Clerk

Responsibilities DESCRIPTION: The part-time Support Services Clerk assists in staffing the ID Services desk and providing college ID’s and parking passes to students, faculty, and staff. Assists callers with questions about ID’s and parking including the handling of parking citations and warnings. Assists in the Safety and Security department communications center as needed. Provides clerical support such as follow-up reports on lost and found property. Essential Functions Assists students, faculty, and staff with the issuance of Seminole State ID cards. Assists students, faculty, and staff with the process and issuance of parking passes. Answers the ID services phone to assist callers with questions, such as parking citations and warnings. Maintains detailed records and information in the parking management system and the ID system. Enters parking passes along with parking citations and warnings into the parking management system. Provides clerical support to the Safety and Security department. Performs other duties as may be required or assigned. Required Qualifications Graduation from an accredited high school or possession of an acceptable equivalent diploma. Six months of professional, community service, work study, student employee, or volunteer office experience. Valid Florida driver’s license or the ability to obtain a Florida driver’s license within 30 days of employment, with acceptable driving record. Desired Qualifications Experience with Microsoft Office 365 suite. Experience in a call center or switchboard. Knowledge, Skill & Abilities Ability to work without direct supervision. Ability to maintain appropriate security and confidentiality of information. Demonstrated ability to provide excellent customer service. Skill in multi-tasking, coordinating simultaneous mental, manual, and visual activities. Strong Microsoft Office 365 skills (Outlook, Word, Excel) and other applicable software programs (e.g. security camera and access control). Ability to exercise initiative, prioritize tasks, and use independent judgment within procedural boundaries. Excellent verbal, written, and interpersonal communication skills. Ability to work collaboratively in a team environment. Ability to exhibit a professional, courteous demeanor. Committed to working in a multicultural environment. WORK ENVIRONMENT And SPECIAL CONSIDERATIONS Work inside an office environment. May travel between College campuses. Required to drive College vehicles. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. This position is eligible for Veteran’s Preference. Pay Benefits And Work Schedule $15.00 hourly up to 26 hours per week. Conditions of Employment Finalists and individuals recommended for employment at Seminole State College must reside in the State of Floridaat the time of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks and fingerprinting will be conducted for all new employees, and for rehired employees who have had a break in service for one year or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver's license check, previous employment and references. How To Apply Applicants must complete the entire online application and include work history even if attaching a resume. Required REQUIRED DOCUMENTS (To ensure full consideration all of the following documents must be attached to the application prior to the closing date): Resume Cover Letter Transcripts showing the date of degree conferral; this applies to Seminole State College employees as well as external candidates (unofficial copies accepted for application purposes). Please note: Official Transcripts are REQUIRED upon hire. Letters of recommendation are strongly encouraged. To Attach Additional Documents From the , scroll to the bottom and click on Employment Click on Complete or Review an Existing Application Select either Sign In with existing username and password or New User to create an account Click on My Job Applications to view applied jobs, resumes and attachments Click on the + under My Cover Letters and Attachments to attach documents. This position is eligible for Veteran’s preference. To claim Veteran's Preference, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application. Equal Employment Opportunity Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans’ or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment. Other Information VETERANS' PREFERENCE Seminole State College of Florida adheres to Florida’s Veteran’s Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant’s military service background when filling job positions not covered by Veteran’s Preference laws. To claim Veteran's Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans' Preference. Holders Of Degrees From Institutions Outside The Usa Individuals who have completed college or university course work at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services. This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.