Support Service Account Manager / Service Advisor - Pacific, WA

Job Summary

Greet and communicate with customers and initiate service write up for repairs. Accurately take customer information, record the customer’s requests, and prepare written estimates. Schedule and plan related work in the shop directly with the service foreman. Communicate directly and effectively with shop management. Problem solve with the team. Communicate with the customer/driver on the status of repair at all times. Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes. Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system. Collect purchase order information, warranty information and/or customer payment. Use good judgment to maintain a safe & organized work environment. Accept ownership for accomplishing new & different requests & exploring value added opportunities. Develop and grow position. Other duties assigned as business needs require.

Job Requirements

• Education: High School diploma or equivalent preferred.
• Experience: Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles preferred but not required. Previous customer service experience required.
• Skills: Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.
• Job Conditions Physical: Requires sitting, typing and 10-key, walking and some stairs. Occasional lifting. Climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard.
• Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.

Schedule

Monday through Friday, 2:30 PM to 11:00 PM.

Compensation

$22.00 to $25.00 plus incentive (approximately $6,000 annually), based upon experience.

Benefits

• Healthcare plan covering medical, dental, vision and prescription benefits for eligible employees
• Basic group term life insurance policy
• Employee assistance program (EAP)
• Company Health Savings Account (HSA) for eligible employees
• Tuition reimbursement
• Profit sharing
• Traditional pre-tax 401(k) and post-tax Roth 401(k) options
• Company match dollar for dollar of your contributions up to 3% of your income for qualifying employees
• Paid vacation, personal time off (PTO), and six (6) paid holidays