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Jobs · OTHR · Washington

Service Account Manager - Pacific, WA

Freightliner Northwest · Pacific, WA · 1 wk ago
OTHR$25–$27/hrFull-time

About the role

Gordon Truck Centers in Pacific, WA is looking for a Service Account Manager who will make a great first impression with customers at all times and provide outstanding customer service through final delivery. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii.

Responsibilities

  • Greet and communicate with customers and initiate service write up for repairs.
  • Accurately take customer information, record the customer’s requests, and prepare written estimates.
  • Schedule and plan related work in the shop directly with the service foreman.
  • Communicate directly and effectively with shop management. Problem solve with the team.
  • Communicate with the customer/driver on the status of repair at all times.
  • Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
  • Assist with overseeing correct data entry on all repair orders. Focus on and insure accuracy of all data and codes going into system.
  • Collect purchase order information, warranty information and/or customer payment.
  • Use good judgment to maintain a safe & organized work environment.
  • Accept ownership for accomplishing new & different requests & exploring value added opportunities.
  • Develop and grow position.
  • Other duties assigned as business needs require.

Requirements

  • High School diploma or equivalent preferred.
  • Previous Service Advisor experience preferred or one year or more related experience in a repair facility.
  • Technical knowledge of heavy-duty vehicles preferred but not required.
  • Previous customer service experience required.

Skills

  • Must be professional and safety minded at all times.
  • Excellent communication both verbal and written, listening skills.
  • Good customer service skills.
  • Ability to prioritize and multi-task.
  • Able to work with minimal supervision and direction.
  • Able to work independently as well as part of a team.

Job Conditions and Details

Physical demands include sitting, typing and 10-key, walking and some stairs. Occasional lifting. Climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard. Environmental conditions include indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.

Hours: Monday - Friday, 8AM to 4:30PM

Compensation

Hourly, $25 to $27 per hour plus incentive, based upon experience.

Benefits

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees. For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays.

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