Support Service Account Manager / Service Advisor - Redding, CA

About the role

Gordon Truck Centers, Inc. (GTC) is now accepting applications for a Support Service Account Manager / Support Service Advisor at our Redding, CA Freightliner Northwest location. Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees.

Responsibilities

• Greet and communicate with customers and initiate service write up for repairs.
• Accurately take customer information, record the customer’s requests, and prepare written estimates.
• Schedule and plan related work in the shop directly with the service foreman.
• Communicate directly and effectively with shop management.
• Problem solve with the team.
• Communicate with the customer/driver on the status of repair at all times.
• Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
• Assist with overseeing correct data entry on all repair orders.
• Focus on and ensure accuracy of all data and codes going into system.
• Capture purchase order information, warranty information and/or customer payment.
• Use good judgment to maintain a safe & organized work environment.
• Accept ownership for accomplishing new & different requests & explore value added opportunities.
• Develop and grow position.

Requirements

• High School diploma or equivalent preferred.
• Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
• Technical knowledge of heavy-duty vehicles preferred by not required.
• Previous customer service experience required.

Skills

• Must be professional and safety minded at all times.
• Excellent communication both verbal and written, listening skills.
• Good customer service skills.
• Able to prioritize and multi-task.
• Able to work with minimal supervision and direction.
• Able to work independently as well as part of a team.

Job Conditions

• Physical: Requires sitting, typing and 10-key, walking and some stairs. Occasional lifting. Climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard.
• Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.
• Hours: Tuesday-Friday 8:30am to 5pm and Saturday 7:30am to 4pm.

Compensation

$25.00 to $27.00 plus incentive (approximately $6,000 annually), based upon experience.

Benefits

GTC General Benefits Description Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees. For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.