Support Service Account Manager / Service Advisor - Kapolei, HI

We need to output HTML fragment with sections: About the role? The posting includes description about company and role. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, legal, E-Verify, etc. Also remove navigation, cookie, etc. Keep substantive info. Let's parse content: Company intro: Gordon Truck Centers, Inc. (GTC) is now accepting applications for a Support Service Account Manager / Support Service Advisor at our Kapolei, HI Freightliner of Hawaii location! Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. That's about the company and role. Could be "About the role" or "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put company overview under "About the role". Probably okay. Job Summary: list of duties: Greet and communicate with customers and initiate service write up for repairs. Accurately take customer information, record the customer’s requests, and prepare written estimates. Schedule and plan related work in the shop directly with the service foreman. Communicate directly and effectively with shop management. Problem solve with the team. Communicate with the customer/driver on the status of repair at all times. Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes. Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system. Collect purchase order information, warranty information and/or customer payment. Use good judgment to maintain a safe & organized work environment. Accept ownership for accomplishing new & different requests & exploring value added opportunities. Develop and grow position. Other duties assigned as business needs require. That's responsibilities. Job Requirements: Education High School diploma or equivalent preferred. Experience Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles preferred by not required. Previous customer service experience required. That's requirements/qualifications. Skills: Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Job Conditions: Physical, Environmental, Hours Monday - Friday, 730AM to 4PM. That's schedule. Compensation: $25 to $27 per hour plus incentive (approximately $6,000 annually), based upon experience. Benefits: GTC General Benefits Description: healthcare plan covering medical, dental, vision, prescription, basic group term life insurance, EAP, HSA enrollment, tuition reimbursement, profit sharing, 401(k) traditional and Roth, company match up to 3%, paid vacation, PTO, six paid holidays. Also link. We need to include Benefits section if there is real specific content. Yes. Schedule: we have Hours Monday - Friday, 730AM to 4PM. That's specific. Pay: we have compensation. We should not include sections with filler like "commensurate with experience". Not present. We need to output only HTML fragment, no markdown fences. Structure: Use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide what goes into each section. About the role: could be a paragraph describing company and role overview. Use

  . Responsibilities: list of duties from Job Summary. Use

  • . Requirements: maybe combine Education and Experience etc. Could be
    • . Qualifications: maybe same as Requirements? The instruction includes both Requirements and Qualifications headings. We need to decide if we have distinct content for both. The posting has "Job Requirements" which includes Education, Experience, Technical knowledge, Previous customer service experience. Could split into Requirements (Education, Experience) and Qualifications (Technical knowledge, customer service). But we can also just put all under Requirements and leave Qualifications empty? But we must not emit a heading followed by filler/placeholder text. So we should only include Qualifications if there is real specific content. We could treat "Technical knowledge of heavy-duty vehicles preferred but not required. Previous customer service experience required." as qualifications. And Requirements could be Education and Experience. That seems reasonable. Skills: list. Benefits: list. Pay: paragraph. Schedule: paragraph (hours). We should also maybe include Job Conditions? Not required heading; we have Schedule and maybe Physical/Environmental could be part of Schedule? But we have specific heading for Schedule only. Physical/Environmental could be omitted as not requested heading. However we could include them under Schedule? But better to follow instruction: only use those headings. So we omit Physical/Environmental unless we can fit under Schedule? Not ideal. But we can include them in Schedule paragraph? The schedule heading is for hours; we could add note about physical/environmental as separate paragraph? But we shouldn't create extra headings. Could add a

      under Schedule that includes hours and also note physical/environmental? Might be okay but risk of misrepresenting. However instruction: "Prefer a few substantive sections over many thin ones." So we could combine Physical/Environmental into Schedule section as additional details. But the heading is Schedule; we could still include extra info about physical demands under that section. Might be acceptable. Alternatively we could create a section "Job Conditions" but not allowed headings. So we must omit or fold into existing. Let's fold Physical and Environmental details into Schedule section as a note. Now Benefits: we need to list items. Let's craft HTML. We'll start with

      About the role

      ... company overview and role purpose.

      Then

      Responsibilities

      • ... each duty.
      Then

      Requirements

      • Education: High School diploma or equivalent preferred.
      • Experience: Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
      Then

      Qualifications

      • Technical knowledge of heavy-duty vehicles preferred but not required.
      • Previous customer service experience required.
      Then

      Skills

      • Must be professional and safety minded at all times.
      • Excellent communication both verbal and written, listening skills.
      • Good customer service skills.
      • Ability to prioritize and multi-task.
      • Able to work with minimal supervision and direction.
      • Ability to work independently as well as part of a team.
      Then

      Benefits

      • Healthcare plan covering medical, dental, vision, and prescription benefits.
      • Basic group term life insurance and employee assistance program (EAP).
      • Eligible employees can enroll in a company Health Savings Account (HSA).
      • Tuition reimbursement and profit sharing available.
      • Retirement savings: traditional pre-tax 401(k) and post-tax Roth 401(k) options.
      • Company matches dollar-for-dollar contributions up to 3% of income.
      • Paid vacation, personal time off (PTO), and six (6) paid holidays.
      Then

      Pay

      $25 to $27 per hour plus incentive (approximately $6,000 annually), based upon experience.

      Then

      Schedule

      Monday - Friday, 7:30 AM to 4:00 PM. Work environment includes indoor duties with occasional outdoor tasks, occasional lifting, climbing around heavy‑duty vehicles, extensive telephone and computer use, and occasional transport of documents between buildings in seasonal weather.

      We need to ensure we used correct formatting: times as 730AM to 4PM originally; we can keep as 7:30 AM to 4:00 PM. We must not include any extra boilerplate like EEO, E-Verify, etc. Check that we didn't repeat job title as heading. Good. Check that we didn't include any placeholder like "N/A". No. Check that we preserved all substantive information: company overview, responsibilities, requirements, qualifications, skills, benefits, pay, schedule. We omitted some details like "Helping customers satisfy their transportation needs since 1986..." included in About the role. We included company overview but maybe we missed some specifics: "GTC is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii." We included that? Not yet. Let's incorporate into About the role paragraph. Also "As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications." Include. Also "We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network." Include. Also "GTC's Support Service Account Manager / Service Advisor is responsible for making a great first impression with customers at all times and provide outstanding customer service from that first impression until final delivery." Could be part of About the role. Let's craft About the role paragraph with all that. Now ensure we didn't miss any responsibilities: we listed many but need to verify we captured all from Job Summary. Original list: - Greet and communicate with customers and initiate service write up for repairs. - Accurately take customer information, record the customer’s requests, and prepare written estimates. - Schedule and plan related work in the shop directly with the service foreman. - Communicate directly and effectively with shop management. - Problem solve with the team. - Communicate with the customer/driver on the status of repair at all times. - Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes. - Assist with overseeing correct data entry on all repair orders. - Focus on and ensure accuracy of all data and codes going into system. - Collect purchase order information, warranty information and/or customer payment. - Use good judgment to maintain a safe & organized work environment. - Accept ownership for accomplishing new & different requests & exploring value added opportunities. - Develop and grow position. - Other duties assigned as business needs require. We need to include all. Let's make each as
    • . Now Requirements: we had Education and Experience. Also maybe "Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility." That's experience. Good. Qualifications: Technical knowledge of heavy-duty vehicles preferred but not required. Previous customer service experience required. Skills: list as above. Benefits: we listed many but need to ensure we captured all from description: - healthcare plan that covers medical, dental, vision and prescription benefits