Service Account Manager

About the role

Join Trane Technologies, a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. As a Services Account Manager in West Michigan, you will be part of a team dedicated to making a difference in building efficiency and sustainability through our Service offerings.

Responsibilities

• Effectively target and identify opportunities.
• Facilitate discovery and qualify opportunities early in the buying and selling process.
• Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.
• Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.
• Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs.
• Conflict Management: Navigating challenging situations and conversations with customers in a way that builds trust in the relationship and adapting to market changes, like new competitors and changes in client needs, without compromising the quality of service provided.
• Initiative: Seeking out targets for new business leads and opportunities within current clients to grow accounts and increase value.
• Prioritization: Prioritizing workload and resources, such as allocating resources to customers based on their point in the sales cycle and manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
• Solving problems creatively, developing persuasive business cases, and validating business outcomes to create a win-win for customers and the organization.
• Problem Solving: Troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client's need.
• Team Selling: Working with sales teams to understand customer requirements, promoting the sale of company products, and providing sales support.

Requirements

• 4+ years of demonstrated experience or a bachelor’s degree.
• 3+ years of solution sales experience with a track record of achieving and exceeding sales targets.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
• Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business, and grow existing account relationships.
• Strong financial and business acumen and self-starter mindset.
• Available for local travel.

Qualifications

• Driver License, Valid and in State with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Skills

• Passion for solving problems, creating customer value, and building relationships.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Strong financial and business acumen.
• Self-starter mindset.
• Available for local travel.

Benefits

• Annual Base Salary Range: $72,600.00 - $168,300.00
• Compensation Type: Salary
• Incentive Eligible: Yes
• Disability Insurance: Not Specified
• Disability Leave: Not Specified
• Employee Assistance Program: Not Specified
• Flexible Spending Accounts: Not Specified
• Health Care Reimbursement Accounts: Not Specified
• Health Insurance: Yes
• Life Insurance: Not Specified
• Long-Term Disability Insurance: Not Specified
• Medical Savings Accounts: Not Specified
• Parental Leave: Yes
• Pension Plan: Not Specified
• Short-Term Disability Insurance: Not Specified
• Stock Purchase Plans: Not Specified
• 401(k): Yes
• 401(k) Company Match: Up to 8%
• 401(k) Employer Contribution: Up to 8%
• 401(k) Vesting: Not Specified
• Company Paid Life Insurance: Not Specified
• Company Paid Dental Insurance: Not Specified
• Company Paid Vision Insurance: Not Specified
• Company Paid Health Insurance: Yes
• Company Paid Health Savings Account: Not Specified
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