Support Project Coordinator - Amazon

What You Will Do

• Serve as the initial point of contact for and help facilitate the coordination of customer submitted requests.
• Manage ticket queue for incoming requests, routing tickets to appropriate resolver. Ensure service level agreements are maintained regarding response time and ticket completion.
• Provide administrative support of multiple service lines, creating project files within systems of record and file sharing programs ensuring proper formatting and structure.
• Support ordering of workspace products and furniture, coordinating delivery with appropriate vendors.
• Schedule and deploy vendors to ensure delivery and completion timelines for request tickets. Use internal tools to understand deployment schedule and notify the customer of expected completion dates.
• Manage customer-facing inboxes, directing questions to the appropriate party for resolution or responding to customer inquiries as needed. Provide measurable and timely response to customer and vendor inquiries, work requests, and concerns.
• Work collaboratively with a dispersed team as well as both internal and external stakeholders to ensure amazing customer service.
• Cook up with the customer and PPM team to overcome obstacles by providing resources and solutions amidst ambiguity. Utilize Smartsheet to maintain data accuracy and gather missing information.
• Update systems of record with new information from audits and completed projects. Assume day-to-day responsibility for successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Proactively identify tasks requiring attention and appropriately prioritizing workload.
• Aid vendor partners with program initiatives, process and procedure updates. Model professionalism and company values.
• Contribute to team development including providing job training, shadowing and mentorship to new employees.
• Aid with new tasks, processes, or projects as needed to support evolving team requirements and asks from Amazon partners, is not change adverse and demonstrates adaptability as business needs develop and shift.

Who You Are

• High School Diploma or GED required. Associate or Bachelor’s degree preferred.
• 2-years of customer service, real estate/facilities, or administrative support experience.
• Advanced knowledge with Microsoft Windows, Excel, Adobe and Outlook e-mail.
• Working in a creative team environment.
• Excellent customer service skills and the ability to multi-task in a fast-paced environment.
• Able to write concise correspondence and effectively communicate verbally and electronically with all levels of management, employees, vendor partners, event organizers and visitors.
• Strong attention to detail and a focus on execution.
• Able to manage a high degree of complexity and to distill information.
• Project Management skills and ability to lead multiple high-profile projects of varying timelines simultaneously across a distributed set of stakeholders without direct ownership of resources.
• Ability to work independently and in teams pending on project assignment.
• Able to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.
• Flexible and able to work in fast-moving environment.
• Strong conflict resolution and problem solving skills.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Comfortable working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including nights and weekends.

What We Can Offer

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retail 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
• Seattle, WA: Company-Provided Orca Pass – Unlimited use
• Pet Insurance Discount Program