Support Broker/Case Manager (DC)

Responsibilities

• Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
• Develop and maintain relationships with Agency staff, other providers and individuals/families.
• Know, understand, and abide by GT Mission and Values and quality of service standards.
• Absorb and adhere to all agency policies and procedures.
• Maintain quality and timeliness of all documentation in accordance with all state and agency requirements.
• Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants.
• Complete written assignments as assigned.
• Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion.
• Support the participant in developing social networks with community organizations to increase the participant’s opportunity to expand valued social relationships.
• Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports.
• Provide instruction and counseling which guides the participant in problem solving and decision making.
• Advocate and collaborate with other individuals and organizations on behalf of the participant.
• Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.).
• Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
• Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
• Coordinate services with the financial Support Services provider, if the participant is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
• Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
• Aid in the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model).
• Aid in understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model).
• Provide on-going information to assure that participants and their families/representatives understand the responsibilities involved with participant direction, including reporting on expenditures and other relevant information and training (Employer of Record Model).
• Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.
• Assist in locating options for renting or purchasing a personal residence, assist with purchasing furnishings for the personal residence.

Requirements

• Be 18 years of age or older;
• Meet the DHCF requirements for a waiver case manager;
• Have current, appropriate licensure;
• Have a Master degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
• Have a Bachelor degree and two (2) years’ experience with the population(s); OR
• Be a Registered Nurse (RN); OR
• Can have an Associate degree and three (3) years’ experience with the population(s).

Qualifications

• Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards;
• Excellent interpersonal skills;
• Ability to manage a schedule and frequent travel;
• Strong desire to help individuals live a life of their choosing;
• Strong networking skills; knowledge of the local community; ability to connect people to community resources;
• Proof of state curriculum and any other state-mandated training for this position;
• Work hours are must remain flexible as work schedule may vary noted due to needs of persons receiving services;
• Strong oral and written communication skills;
• Personal computer skills, specifically Microsoft Office products;
• Strong ability to participate in a highly effective team;
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.