Case Support Manager

About the role

This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency.

Responsibilities

• Manage case files, documentation, and operational workflows
• Support mission operations through data entry, tracking, and reporting
• Use Windows OS and Microsoft Office Suite for case management and documentation
• Provide hardware and software support to mission personnel
• Conduct basic system troubleshooting and user support
• Collaborate with technical teams to ensure accurate and timely case updates

Requirements

• A minimum of five (5+) years of experience in law enforcement
• Demonstrated capability in managing case files, documentation, and operational workflows
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Collaborating with technical teams to ensure accurate and timely case updates

Qualifications

• Strong communication, organizational, and analytical skills

Skills

• Managing case files, documentation, and operational workflows
• Supporting mission operations through data entry, tracking, and reporting
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Collaborating with technical teams to ensure accurate and timely case updates

Benefits

WarCollar Industries, LLC offers generous benefits including:

• Medical insurance premium coverage
• PTO based on billable hours
• Federal holidays plus your birthday
• Matching 401k
• Education reimbursement
• Paid training days
• Performance bonuses
• Referral bonuses
• Government shutdown protection
• Monthly team building events
• Two major social events annually

Pay

The pay range for this position is $75,000 - $90,000 annually.

Schedule

The schedule for this position is full-time.

Contact Information

To apply, please visit our website at [insert website URL] or contact us at [insert contact information].