Case Manager (Support Broker) - CA

About the role

The Support Broker at GT Independence is responsible for coordinating the daily operations of Medicaid Waiver services, promoting personal growth and independence of participants, and supporting a mission that matters.

Responsibilities

• Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training.
• Build and maintain positive relationships with agency staff, service providers, and individuals/families.
• Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards.
• Collaborate with all GT staff and maintain positive working relationships to support team goals and program success.
• Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements including HCBS waiver and related requirements.
• Follow all agency policies and procedures.
• Maintain all GT trackers accurately and up to date; submit weekly scorecards.
• Absorb and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants.
• Complete written assignments and reports as required.
• Assist participants in forming and sustaining relationships with natural and community supports to promote meaningful community integration and inclusion.
• Support participants in developing social networks and connections with community organizations to expand valued social relationships.
• Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports.
• Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.
• Enroll clients promptly, ensuring all required documents are processed correctly.
• Provide instruction and counseling to guide participants in problem-solving and decision-making.
• Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators.
• Support participants in preparing for, participating in, and implementing spending plans.
• Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports in all models.
• Aid in managing the Individual & Family Directed Budget under all models.
• Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.
• Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model.
• Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.
• Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements.
• Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.
• Educate participants and external stakeholders about Self-Determination principles and GT processes.
• Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.
• Perform other duties as assigned.

Requirements

• Be 18 years of age or older;
• Have current, appropriate licensure;
• Have a master’s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
• Have a bachelor’s degree and two (2) years’ experience with the population(s); OR
• Be a Registered Nurse (RN) or have an Associate degree and three (3) years’ experience with the population(s).

Qualifications

• Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards;
• Excellent interpersonal skills;
• Ability to manage a schedule and frequent travel;
• Strong desire to help individuals live a life of their choosing;
• Strong networking skills; knowledge of the local community; ability to connect people to community resources;
• Proof of state curriculum and any other state-mandated training for this position;
• Work hours must remain flexible as work schedule may vary noted due to needs of persons receiving services;
• Strong oral and written communication skills;
• Personal computer skills, specifically Microsoft Office products;
• Strong ability to participate in a highly effective team;
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Additional Experience and Qualifications

• Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements.
• The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.

Minimum Requirements

• Be 18 years of age or older;
• Have current, appropriate licensure;
• Have a master’s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
• Have a bachelor’s degree and two (2) years’ experience with the population(s); OR
• Be a Registered Nurse (RN) or have an Associate degree and three (3) years’ experience with the population(s).

Work Environment

Work is performed in a typical home office setting or other community settings. Travel is required.