Supplier Support Coordinator

This role operates within a Philippine travel agency and tour operator specializing in domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The Supplier Support Coordinator focuses on service resolution, ensuring supplier-related issues are documented, tracked, and resolved efficiently.

About the Role

The Supplier Support Coordinator ensures that supplier-related issues are managed with clear visibility into confirmed facts, pending dependencies, and exceptions. The role emphasizes supplier-focused coordination, support, and issue resolution within the context of a Philippine travel agency and tour operator.

Responsibilities

• Document supplier support issues with clear resolution steps, ensuring visibility of source, owner, status, and next action.
• Maintain role-specific documentation and status tracking for supplier support coordination.
• Reconcile case management with deadline management, ensuring timely follow-up and resolution.
• Coordinate documentation with reporting to maintain traceability and accountability.
• Review quality control and workflow management to surface repeated errors before they cause downstream rework.
• Apply judgment in follow-ups, relying on confirmed facts rather than assumptions.
• Ensure completed work is traceable, unresolved items have clear owners, and decisions are documented for compliance and escalation.

Requirements

• Proficiency in using the Travbest Workflow Context and Customer Service tools within the travel agency environment.
• Ability to maintain data accuracy without losing track of evidence or deadlines.
• Strong documentation skills for process compliance and issue escalation, ensuring reasoning remains clear.
• Cross-functional coordination skills to manage supplier support, data accuracy, and workflow handoffs.
• Judgment in follow-ups, especially when awaiting external confirmations.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.